Stayed there with the family. Had some issues checking in, they had trouble finding my booking in first. Eventually they got that sorted.

We had a triple room on the 5th floor. The room was average, with very basic bathroom facilities. Cleanliness was good initially but house keeping after that was not frequent.

The flush was not working on the first day and after complaining twice, they managed to send someone in to fix it. Bathroom door handle broke on the 2nd day of our stay, and me being a DIY enthusiast, I fixed it myself as I was dreading asking them for the handy man again.

Had some language issues in the hotel, even though most of the bell staff spoke Urdu and English, the staff at reception struggled with English. They only had 2 staff on shift work that could just manage to converse in English, a bit of a let down considering they are in the hotelling business.

Distance from the HARAM is supposedly 3 minutes away (if you sprint), but what no one mentions is that its all downhill, which means walking back is a struggle. Even though they have installed escalators on the hill, its still a little tough on the elderly. The walk to the Haram is not very push chair friendly if you are travelling with kids but that should not effect most as push chairs are not allowed in the Haram anyway. Hotel does run a free bus service to and from the Haram but usually on the way back you have to wait in heat with kids which is not very comfortable.

To give you an idea of the distance, attached is a picture that I took after coming down from the above mentioned escalators, roughly half way through to the Haram from the hotel. Haram can be seen in the distance.

The staff at the restaurant were all very friendly, but keep in mind that they adhere very strictly to the buffet timings, they will take everything away from the serving tables even if you are still there, so get there early.

Room service was pretty good, but if you like your coffee, then keep in mind that you only get instant stuff. I highly recommend the club sandwiches they do. They don't have any tea/coffee making facilities in there rooms as its prohibited by law (that's what it said on the notice anyway). Breakfast was OK, as long as you like Arabic styled stuff.

So, in a nutshell, I would prefer not to stay there if possible as there are many hotels a lot closer to the Haram which is the main reason for most people visiting the city. Apart from that, a fairly neutral experience.

Saqib