We stayed in this hotel for Umrah on 13th April for 4 Nights.1st of all we arrived early in the morning At 3.00 am but the regular check in time was 3.00pm.So at the reception the staff told us u can early check in after performing Umrah.So we checked in at 7.00 am + We got 1 room upgraded to Haram View.The breakfast was Nice .Rooms were nice & comfy.

The hotel is Just at 4-5 mins of walking distance to Haram (king abdul aziz gate).
Please check the Photos

Over All it was excellent hotel.

If you are making reservation through internet then expect them to tell you that you have no reservation. I made reservation through Le Meriden main reservation system, so i gave the staff the confirmation number and i was told sorry no reservation, i explained that this is a print out, but they rejected and finally after some arguments they checked the main reservation (mother company) and found the reservation.

I paid by credit card, but they told me 'we are different company, so you have to pay here.
in the reservation, from the mother company, it says breakfast is included , but they said we DO NOT ACCEPT THAT.

The shuttle bus between hotel and Haram usually does not leave on time. People smile but no good service.

In my opinion there is a very serious managment issue, lack of training and NO QUALITY ASSURANCE FROM LE MERIDEN COMPANY.

PLEASE DO NOT STAY UNLESS THERE IS NO SIDE WALK YOU CAN SLEEP ON.

the hotel is approximately 7 minutes away from the haram , and there is no shops or restaurants near it except an ice cream shop and a pharmacy.
i booked two rooms for 3 nights starting from 1 February , my booking was by phone and i requested for connected rooms because we are a family , the guy who made the resarvation told me that if they could not provide a connected rooms then the rooms would be next to each other but when i arrived i found that our rooms were 508 and 511 ( which means there are two rooms between them).
the rooms were clean but a little small and the furniture was nice( there was not any tea or coffee amenities) , the bathroom was clean but again a little bit small.
their breakfast was nice and had a variety of dishes but i think it would really be up to the standards of a 5 star hotel if it was larger .
it had 5 or 6 ( i forgot the exact number) elevators so it was not a problem to find one when it is pray time( a very crowded time in makkah hotels).
the room service was great , i really liked the lemonade.
in general it is the perfect hotel for anyone doesn't really care for the size of rooms and breakfast .
p.s: Arabic is my mother tongue so i didn't face any difficulties in communicating with the hotel's employees( reception, room service , house keeping) but i noticed that no body in the hotel speaks English so i think that the management should try to solve this problem especially that Le meridian is a famous world wide hotel and so many of its customers don't speak Arabic.

The Hotel is arround the HARAM.you must walk around 10 minutes.
the staff is so rude and they don't care that we are customers.
The room are normal but the breakfast are good and with different choice.
The cleanliness at room are good but in the restaurant are bad.