We stayed here this year as we travelled for Umrah. Upon our arrival the front desk could not find our reservation and took their time in finding our bookings. On our 2nd night while jetlaged we were woken up by the night-shift manager at 2:00 am, because he didn't think we had paid and asked that we pay for the room cash(even though they had our credit card number at the time of our checking, this was so very strange and we had never experienced such a thing anywhere). Rooms are small and walls very thin. You can hear any conversation from the adjacent rooms. Room service is not good and the food they bring to the room is in small quantities that is certainly not enough to feed one person for the price they charge. It takes for ever to deliver food to the room and by then the food is very cold...and for everything workers expect a tip. Certainly we will not stay here again.
Room eminities are clean though and the beds are comfortable. About 5 minutes walking distance to the haram and you will have to cross a very busy traffic street that is also very dirty to get to the hotel. The hotel rooms overlook the kings's palace and view of the street. They serve a good breakfast.

Great location, good service, easy access to HARAM through king Abdulaziz gate. Excellent breakfast.

Good value for money compared with near hotels.

One drawback is that the road to hotel is a bit steep which somehow difficult especially for old people.

We stayed at this hotel from 27April 2011 for 9 nights.

The hotel is about 400 yards from the Haram entrance --- well positioned and convenient for prayer.

The staff especially the non Arab staff were very attentive and our needs were well catered for.Any requests were quickly and efficiently catered for.The rooms are well appointed and have the usual amenities except for an in room ironing board and coffee facilities.The rooms do have a fridge and electronic safe which is very convenient.

Breakfast is well presented and more than adequate.

The only area really lacking is a lack of Wi Fi in the rooms ---- there is a business centre on the top floor but it the reception about half an hour to find the key for it and when they did the internet was not working properly.

For the price the hotel is good value and I would not hesitate to use it again.

Very nice hotel near haram stayed here for ten nights,will be back soon