I stayed at this hotel three times in 2011 (not my choice) and I will simply refuse next time a client tries to accomodate me there. What irritates me about this hotel is that it purports to be a five star hotel but offers service which barely rises above hopeless. So, for instance, you arrive with your family and lots of bags, and the bell hops stand and watch you haul your luggage into the lobby rather than offer to help (which is their job). The reception staff are equally slow and uninterested. But the crowning moment of one stay was the arrival of the baby cot to our room - of course, although we had booked a cot and arrived at 5pm, the staff had not got the room ready and we had to wait half an hour for them stir themselves into action. Eventually, they presented, for our child to sleep in, a battered, wheeled laundry hamper, with a folded blanket at the bottom substituting for a mattress. The blanket was dirty and, bizarrely, had bits of dried tomato adorning it.
The story with the facilities is not much better. The pool is elderly and tatty, the fitness room indifferent.
The quality of the rooms themselves is highly variable and so something of a lottery. During my stays I have been put into rather pleasant refurbished rooms and, alternately, chipped and grubby accomodation from a different era. Staff at the front desk were unwilling or unable to move me to a better room.
Never again.
- Crowne Plaza Amman
- Amman Crowne Plaza
