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Prima Palace Hotel – reviews, photos

3.0 of 5
2 Pines Street, Jerusalem 91280, Israel
Hotel amenities
Prima Palace Hotel
Prima Palace Hotel
Prima Palace Hotel
Prima Palace Hotel
Prima Palace Hotel
Prima Palace Hotel
Ranked #30 of 84 hotels in Jerusalem
4.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    21
    17
    8
    5
    1
Date Rating
Budapest
1 review
“Nice hotel terrible food and unfriendly service”
3 of 5 stars Reviewed 3 February 2011

The location was great but the staff was very unfriendly, starting from:"we dont know where you could park, we are having a wedding and the parking lot is full" so I missed my paid show that was starting in the old city. Had to fight for first floor rooms after I called a month earlier and especially requested them, but that they managed to do, thank you.
The worst part was Friday night dinner where we paid a lot of $$$ for and it was horrible!! we couldn't even manage to eat the soup, the salads were store bought (I know the taste...) chicken dry etc.
The craziest thing is that they charge for internet!!! I mean after you pay hunreds of $$$ I think HIFI which you get free in a bar if you get a coffe, you should be able to get for free. The breakfast was pretty good, and the rooms where clean. not sure I would stay there again for sure not for the meal...

  • Stayed December 2010, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Israel-trip2010 about Prima Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yafit Cohen, Webmaster at Prima Palace Hotel, responded to this review
13 March 2011
Thank you for taking the time to post your review and for your in depth report on our hotel. All comments help us provide the best service and amenities for our guests. That being said, we are sorry that you did not receive the reception that you should have. I will forward your review to the staff as they are trained to provide helpful and friendly service. Additionally, your experience with the food is abnormal and will be checked on as well. We hope you will give us another chance next time you are in Jerusalem.
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Worcester, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Lovely hotel with wonderful breakfast buffet”
5 of 5 stars Reviewed 2 January 2011

Beautiful mediterranean design. The hotel wasn't crowded, so we had a very quiet stay. The breakfast is great. There is a nice enclosed patio out front and a convenience store just around the corner. It is a short walk to Ben Yehudah street. The mikvah in the hotel was a huge convenience for my husband. The rooms were very clean and comfortable. We enjoyed staying there very much.

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Miriamsara about Prima Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yafit Cohen, Webmaster at Prima Palace Hotel, responded to this review
11 January 2011
Thank you for taking the time to post such a pleasent review. We take pride in the design of our hotel and we are glad you found everything to be comfortable and to your liking. Hopefully we will see you back with us in Jerusalem soon. Again, thank you for posting your comments and for recommeding our hotel
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Incedo
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“A bit shabby”
2 of 5 stars Reviewed 2 January 2011

We stayed here over Christmas last year and while the entrance and lobby are recently refurbished in a contemporary style, the rest of the hotel is a bit of a time warp. I would guess it must be 30 to 40 years old, feels a little 70s. The rooms are small, clean, though clearly in need of updating. The same is true of the breakfast area and the breakfast itself, which, while with substantial choice, is largely composed of low quality ingredients and very old fashioned. I would not stay here again and felt that it was significantly overpriced for what it is - it is possible you may get a cheaper deal if it is part of a package, as there appeared to be many guests staying here as part of a group.

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Incedo about Prima Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yafit Cohen, Webmaster at Prima Palace Hotel, responded to this review
3 January 2011
Thank you for taking the time to post your experience with our hotel. We are taking your comments about updating the rooms seriously and will work to give the rooms a more modern touch and feel. We hope you would give us a second chance to impress you on your next visit to Jerusalem. All the best in the New Year!
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Saint-Petersburg, Russia
1 review
1 helpful vote 1 helpful vote
“100% Great! Beautiful rooms, best location, superb service, and splendidly delicious meals!!!”
5 of 5 stars Reviewed 15 December 2010
1
person found this review helpful

Right from the arrival I felt like returning home, because the workers, the lobby and the front desk were very welcoming. The room was very clean with nice furniture and sweet design. The meals were delicious and with wide selection of food. The lobby bar has great wines and other drinks, and the waiters treated me like a president of the US. The best part is the location - 20 minutes to the Old city, 10 minutes to downtown's entertainment area, 10 minutes to central bus station, and 5 minutes to great city market. I decided to stay for one more night, so they made me 10% discount as a gift.
All in all I had a great and unforgettable experience from staying in Prima Palace hotel.

  • Stayed December 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dmitry_Rukavishnikov about Prima Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yafit Cohen, Webmaster at Prima Palace Hotel, responded to this review
19 December 2010
We are so pleased to hear about your wonderful experience with us at the Prima Hotel. We are also glad you were able to stay another night with us and that you enjoyed your visit. Hope to see you again soon!
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Newnan, Georgia
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Great Location: Easy walk to centers of old and modern Jerusalem.”
5 of 5 stars Reviewed 10 December 2010

In a word, this place is dignified but it is also friendly and comfortable. Beginning with its unusual entry, a large gated and landscaped courtyard, the Prima Palace continues to impress with its comfortable rooms -- the baths, though not large, are luxurious -- and superb buffet breakfast. Walk to Old Jerusalem or to its modern center with traditional and trendy shops, restaurants and kabob outlets (of course).

  • Stayed November 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GeorgiaPeachMan about Prima Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yafit Cohen, Webmaster at Prima Palace Hotel, responded to this review
16 December 2010
What a lovely review! Our staff works hard to make your stay enjoyable and I will foward them htis review so they can enjoy it as well. I also love that you use the word dignified as I could not agree more. The Prima Palace is one of a kind and we are glad you enjoyed it. Hope to see you with us again!
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Additional Information about Prima Palace Hotel

  • Prima Palace Jerusalem
Address: 2 Pines Street, Jerusalem 91280, Israel
Price range (per night):* INR7,781 - 15,562

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