the most pleasant experience ever - after having traveled for over 40 years. the people make all the difference - from top to bottom -kind, considerate, helpful and RESPONSVE to your every need.

Rooms are sort of dingy, cleaning is haphazard. But the breakfast bar is superb and the location is great -- short walks to the Old City or Ben Yehuda St.

Dan Panorama Jerusalem is a wonderful hotel that is located in an ideal area. We were able to walk everywhere from the hotel -- even places that we thought were too far, judging from the map. The front desk staff was helpful with a number of our requests, including both storing our luggage on the day of our check out and arranging for transportation to Tel Aviv. The only negative (and it is something totally volunteer that the hotel in no way needed to provide) was a walking tour on Saturday which was conducted only in Hebrew. It would have been nice to have two guides provided, one English speaking and one Hebrew speaking. Again, it was an added bonus for the hotel to provide at all -- we went along anyway!

My wife, daughter and I have just (January 2012) spent nine days at the Dan Panorama in Jerusalem. We also stayed there for six days in 2006, and I have spent a week, on about eight occasions, at the hotel for work-related reasons.
The hotel is conveniently located (a ten-minute walk, at most, to the magnificent Yamin Moshe and Mishkenot Sha'ananim, 15 minutes or less to the great restaurants and shops on Emek Refaim and about the same distance to Mamila Mall, which leads directly to the Old City.) Transport into town by bus is on your doorstep and taxis/cabs are available at a moment's notice. The city centre (Ben Yehuda mall) is a brisk 20-minute walk away and quicker (downhill!) on return.

The rooms and facilities are fine. The recent renovations to the lobby are welcome, and the new (additional) lifts/elevators which have been added at the end of the lobby provide 'instant 'transport' to and from the eleven or so floors.

The food is fine, service speedy and breakfasts, characteristic of Israeli hotels, exceptional. Testament to the hotel is staff stability: I see the same staff members there year in and year out. Natalie is a relatively new-comer: she has been there for nigh on six years. Shimon, Issam, Shuki, Ihab and Nasser, among others, each have spent about two or more decades at the hotel. They know the place well, to say the least, are inordinately helpful and completly professional.
Michael Cohen, Melbourne, Australia.