We stayed at this hotel as part of a package holiday done by McCabe Pilgrimages. We had asked for a room with a full size bath and as a result, we were given room 315 on the third floor (top floor) which appeared to be a more recent addition to the hotel. The problem was that the room was freezing cold and there was no way to heat it as the air conditioning was broken and the radiator did not appear to work. The room was also somewhat small and as a result, the double bed was placed sideways across the end of the room so that you could only get in the bed from one side. This room was however clean and appeared in all other ways to be fine but we were not prepared to put up with the bed and the lack of any heating. After the first night, we asked to be moved as we were unhappy and we were told that they would sort it out by our return that evening. When we returned, we were told that they had fixed the heating but could not move us because they did not have any spare rooms. The "fixed" heating was a rather large eletric radiator occupying even more of the precious space. Fortunately, our tour guide helped us out with requesting a new room which they did now find (?!). In fact we were able to choose from 3 but only one of them had a full length bath. That room was fine in all aspects but it was very appearent that everywhere you looked, the hotel was not really clean and the fixtures and fittings were in desperate need of replacement or repair.
It is fair to say that the hotel staff were very polite and very helpfull through out our stay. The food was perfectly reasonable and there was a wide choice available for both veggie and meat eaters. Nearly everywhere where we went in Jerusalem and at the hotel, had one dish or more serving chicken and salads of various sorts.
If the hotel was cleaner and in a better state of repair, it would have got 5 stars.