We came for a 2 nights vacation after our planned trip to Egypt was cancelled due to the coop. Lovely location, beautiful building and a nice greeting at the front desk.
Our disappointment started very soon:
In the room the bed sheets were not clean and stained. They were not changed from previous sleeper. The extra blanket smelled of massage-oil. The light bulb in the bathroom was not working and the remote for the TV did not work. All were fixed within about an hour. The (empty) room refrigerator is very noisy so I had to disconnect to from the power and the toilet flushing system leaks and is noisy in a way that interferes with sleep. The hotel offers DVD movies to be seen in the room: a large selection of DVD boxes that are almost all empty- no disk inside. In order to change the TV to display DVD, one has to call a staff person as this has to do with cumbersome setup of both TV and the cable system.
They can provide with only one key to the room so when one is taking a massage and the other is strolling in the gardens my wife and me had to fully synchronize our activities or wait for a staff member to open your room.
I took a bath after the long drive. It is a nice bathroom but soiled with mildew. As I was soaped and wanted to rinse, the hot water finished. I rubbed off the soap and wanted to use the bath-robe, but it was too small (sorry- no larger size bathrobes in this hotel...) and tried to call the front desk using the in-house telephone, but there was no answer. I got the answer immediately as I used my cellular phone to call their outside line.
There is a 24 hour tea and coffee spot, very nicely and richly arranged, with various types of teas, garden herbs and coffee. Also, some cookies and some cake were provided, but no milk. To get milk we had to locate a staff person, not always available, who may or may not return with milk.
The pool was deserted, with a big sign indicating the no swimming when lifeguard is not there, but the lifeguard was never there. So we just used the hot-tub. Nor were there towels in the pool area. They brought us towels after we went to the front desk and asked.
Food is mediocre. In the first morning the breakfast buffet was OK, somewhat below the standard of large hotels in Israel. The next morning, as the hotel was relatively empty, the brought a tray to our table with not many items to chose from and some stuff did not look or taste fresh. Dinner was also disappointing served with toasted bread left from breakfast.
Massage treatment was also mediocre.
Despite the positive fact that the staff was uniformly very nice, for a price the charge, they should provide much more.
One person, a manager, who would care, could have improved our experience during this hotel stay dramatically. It seems that no one cares.
- Bayit Bagalil Galilee
