Without a doubt Sirkeci Konak is located in the best location in the heart of Istanbul. In a quiet, quaint street, close to tram station, near to all historical sites, restaurants and shops.
The hotel has a family home feel, offering warm Turkish hospitality. All the staff speak English, are courteous, friendly, warm, have a great attitude, prompt service, and take an extra step to assist you no matter what your needs are. The Guest Relations staff offer exceptional and knowledgeable service. For example they suggested we book our tickets for the Palace on line so that we didn’t have to wait in the long queues. Also where to take the boat along the Bosphorous at a lesser price than would be charged by a tour company.
When staying four nights you get extras: private transfer, 11% discount on cash payment, dinner for two and they offer free wine and cheese night, cooking class, walking tours, and one night we had free drinks on the terrace which had great views over the city. On our walking tour Okay purchased ten pashminas to offer staff when they have drinks on the rooftop should they feel the cold. Always thinking of their guests.
We arrived at 7.45 am and were picked up promptly and taken to the hotel and on arrival were immediately offered the buffet breakfast and our room was ready to occupy soon after. My friend who was unwell on our last day was offered the room until 1.30 at no extra cost and offered drinks or soup.
Every afternoon there were afternoon teas with simit sandwich which we always enjoyed. The buffet breakfast had a great choice of hot and cold dishes, cheeses, yoghurt, fruits, nuts, halva, olives, tomatoes etc etc
The room was comfortable, offering a pillow menu, teas, Turkish delight, fluffy towels, slippers and robes. We had a high room with views over the gardens of the palace. All in all, not a large room but by all means comfortable and clean.
I have been travelling for over 40 years and have stayed in a lot of five star large and small hotels and have rarely experienced such great service from ALL the staff. Not only were they so welcoming they also went outside to bid us farewell when we departed.
The customer service was exceptional. Good customer service is sending people away happy and about bringing customers back. Should I return to Istanbul I most definitely will stay at Sirkeci Konak again and most definitely recommend it to anyone who will be visiting Istanbul in the future.
Thank you again to all the staff for such wonderful service and making our stay in Istanbul memorable.
Request a high room with views over the palace gardens.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 June 2012
My dear guest;
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I am Faruk Boyacı, I would like to thank you for your review about Sirkeci Konak Hotel. Such beautiful comments show that we are in the right path and make us motivated working with a great desire and passion.
Thank you again. Everyone sends you their regards Please do not hesitate to contact me directly ( email@example.com ) ,if you need any kind of assistance about Istanbul or Turkey. I will be very happy to host you again in Istanbul or in our hotel group when you come back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC