On arrival (8 pm) told the twin room we had booked was not ready and wouldn't be for a couple of hours as it had water problems...but they had 1 room left which was a triple. As it was late at night in an unfamiliar place we felt we had to take it....then we were made to pay the extra for it in advance.
When we eventually got to meet the owner he said he would refund the difference between the cost of the 2 rooms and despite several assurances from him that he is going to do it or has done it over the phone whilst in Turkey and since our return we still have had nothing from him........not a welcome start to a holiday
- Abella Hotel Istanbul
