My parents stayed here for 4 nights. They won't make that mistake again. The room was small. That is fine but it wasn't clean. The shower was filthy. They asked for it to be cleaned. It wasn't. They asked for a plug so they could use the sink and were told they would get one in the morning. They didn't. They were told upon arrival that the restaurant and bar were 24 hour. Guess what? They weren't! The staff were unhelpful and to be fair, disinterested. Don't think my folks bothered trying the pool. What a rubbish place. Plus, the location isn't that great either. As the other reviews suggest this hotel is in need of some maintenance, customer service training and it is a noisy location Oh yeh, and the lift was broken for the duration of their stay.
- Grand Hilarium Istanbul
