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InterContinental Istanbul Ceylan – reviews, photos

5.0 of 5
Asker Ocagi Cad 1, Istanbul 34435, Turkey
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InterContinental Istanbul Ceylan
Ranked #111 of 757 hotels in Istanbul
4.5 of 5 stars 309 Reviews
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309 reviews from our community

What travellers say about this hotel
  • Taksim square(9)
  • Top floor(8)
  • Star hotel(7)
  • Club lounge(4)
  • Room service(4)
  • Istiklal street(3)
  • Very friendly(3)
Traveller rating
    165
    94
    28
    15
    7
Only show reviews for Family (40) | Couples (94) | Business (94)
Date Rating
Spain
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Good location friendly and welcoming service”
5 of 5 stars Reviewed 8 February 2012 via mobile
1
person found this review helpful

Great hotel with professional and courteous service. Rooms are on the small side but clean and well maintained. Hotel offers a rather expensive airport transfer service, but to be honest its worth it due to the busy arrivals área, car is top class, clean and drivers very helpful. Sky bar restaurant on top floor of hotel is well worth a visit with spectacular views over the city, good service and well presented dishes. Wine list prices on the steep but that is standard for alcohol in Turkey so be warned! Then again that view is worth it from the top of the hotel... Enjoy it and savour it !

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CJMarbella about InterContinental Istanbul Ceylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli Balci, Guest Relations Manager at InterContinental Istanbul Ceylan, responded to this review
13 February 2012
Dear Valued Guest,

Many thanks for your comments regarding our services and staff during your visit.
Kindly be informed that our transfer service is run in accordance with IHG Brand standards. We provide our guests with a special airport welcome and transfer service in the latest model BMW or Mercedes.
We greatly appreciate your valuable thoughts and comments and look forward to welcoming you again at the Ceylan InterContinental Istanbul.

Yours faithfully,
Asli Balci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, England
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Ageless class”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

After 15 years, this hotel is still freshening up whenever it needs to, and getting more and more skilful at giving the business traveller rest, recognition and a thoroughly professional and warm welcome. Have your shoes shined by the great guy that does it, and proceed to your room knowing that all will be top notch. Shan't bother to go anywhere else in Istanbul and I've tried all the big chains there - divan, Conrad, Hilton, Swiss etc. Can't beat this Intercon.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bravide about InterContinental Istanbul Ceylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli Balci, Guest Relations Manager at InterContinental Istanbul Ceylan, responded to this review
13 February 2012
Dear Valued Guest,

Many thanks for your comments regarding our services and staff during your visit. We are delighted that you enjoyed your stay with us and rest assured that your comments will be shared among our whole team here and read with pride.

We look forward to welcoming you again at the Ceylan InterContinental Istanbul.

Yours faithfully,
Asli Balci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florianopolis, SC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Extremely good experiance”
5 of 5 stars Reviewed 25 January 2012

Very good hotel in center of İstanbul. Have stayed only for 2 night, and found all completely ok. Service was excellent, staff very professional, friendly and good english spoken.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask salvatoreolmo about InterContinental Istanbul Ceylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli Balci, Guest Relations Manager at InterContinental Istanbul Ceylan, responded to this review
30 January 2012
Dear ,

Many thanks for your comments regarding the services and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride.

Faithfully yours,
Aslı Balcı
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
madrid
Senior Contributor
36 reviews 36 reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“a much lower quality proposal to stay in Istanbul”
3 of 5 stars Reviewed 25 January 2012

it used to be a perfect place to stay in Istanbul. They do care much more the money they spend: breakfast is poorer and the fitness closes before 23.00. So if you come back late from a dinner or a business meeting, forget about it. The carpet in the room is dirty and I hope they will update all the hotel as they did with the hall. Otherwise, you feel like in a shiny and gold environment from other times. Reception staff is not so nice and kind as the rest of the staff.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bonstanislas about InterContinental Istanbul Ceylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli Balci, Guest Relations Manager at InterContinental Istanbul Ceylan, responded to this review
13 February 2012
Dear Valued Guest,

Please be informed that our fitness center is open from 06:30 till 23:00. However, we are happy to open our fitness center at any time upon request.
Please accept our sincere apologies for any inconvenience this may have caused and please be assured that your comments have been passed on to the appropriate department for corrective action.

Yours faithfully.
Asli Balci
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Riyadh, Saudi Arabia
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
“Nice Hotel But Too Many Pricey Frills for Me”
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

This is Istanbul’s version of a 5 Star hotel and all things considered, it was classy, centrally located, and of course, super expensive.

I stayed for five nights for a conference. I prefer hotels like a Marriot Courtyard as the rooms are just as nice, but without the high price frills that come with a place like the Intercon. On arrival, even though I only had one bag, the doormen practically mugged me for my it. I prefer to carry my own bags, but lost this battle, meaning I was forced to tip the baggage handler who brought the bag to my room. I had to wait for this guy to arrive with my suitcase, and all in all I considered it a waste of my time.

You receive a few minutes of free Wi-Fi a day, or can buy a contract for a better deal, though still pricey. Internet is censored. Each night, room service would come down to my room and turn down the bed, and put out a bathrobe and slippers (I usually don’t use either). At night I like to either relax or get some work done, and found the evening interruptions to be distracting and even annoying. I asked the Front Desk to stop with this service, but it continued.

The gym is good, but the spa is expensive. If you go to the top floor of the hotel there is a really nice lounge with a good view of the city, but a local beer costs $12.00 US.
One great tip: In the hotel lobby there is a small bakery on the opposite side of the entrance. At about 6 PM, all the remaining sweets, breads, etc, are reduced by 50% in pricing. These deserts were awesome if you have a sweet tooth, and you could not beat the price.

The food and service was good. Our conference provided breakfast and lunch, and both were suburb. I never ordered al a carte. You cannot, by the way, drink the tap water in the hotel, but they provide free bottled water. Most nights I went out for dinner. Stay away from really close restaurants as they will really rip you off with high prices. I found the wait staff at one nearby restaurant had padded the bill. The nearby shopping district has many restaurants catering to locals and side street outdoor restaurants for tourists, staffed by aggressive staff members trying to drag you into their restaurant; seek out places for locals and not the places geared towards separating tourists from their money.

I’m somewhat old fashioned and like to send post cards to friends. Get your stamps in the hotel. I ended up paying a 200% mark up on stamps at a local ship, and when I realized I’d been had, I went back for a refund and received a long and emotional dissertation about how there were special prices for foreigners. I was only out about $10.00 US, but after living overseas for so many years, I still felt sheepish for letting the merchant/bandit slip this by me. While we were waiting in line to get tea from a cart vendor, I noticed the prices locals were paying. When I went to pay for my tea, the merchant tried to demand double.

Istanbul is a very European city (traffic is a nightmare!) and it has lots of old world charm; just be wary of the tourist traps and what seemed to be a penchant for fleecing visitors.

Give yourself pleanty of time to get to the airport when it's time to go.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gwijie about InterContinental Istanbul Ceylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asli Balci, Guest Relations Manager at InterContinental Istanbul Ceylan, responded to this review
30 January 2012
Dear Valuable Guest,

Many thanks for your comments regarding the services and staff during your visit. Kindly be infomed that due to our brand standards, we are always assisting our guests’ luggages even if there is only one piece. Please accept our sincere apologies for any discomfort this may have caused.
We do hope you will allow us the opportunity to be of service to you again on some future occasion.

Faithfully yours,
Aslı Balcı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about InterContinental Istanbul Ceylan

  • Intercontinental Istanbul
Address: Asker Ocagi Cad 1, Istanbul 34435, Turkey
Price range (per night):* INR17,475 - 41,167

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