One thing that irks me about any hotel is their lack of preparedness. As most of my trips bring me into my destinations early morning I get a good chance to gauge a hotel service simply by seeing how ready they are...to receive me... should be something any traveller should look forward to, right ?
After a very tiring 5 hour flight, and having to put up with the usual "let us sleep" extremely irritated attitude of the night crew of the airline that brought me into Istanbul, I was picked up by my hosts and whisked off to this hotel. The first thing that strikes you when you pull up to this hotel is that it looks like a really practical place to stay. Unfortunately that's sort of all you can say about it.
OK, so it's 6:45 am, I've just been flying for 5 hours, taken a good part of 2 hours to get out of the airport, with another 35 minute drive down Istanbul's refreshingly fast causeways, skimming through heavy trucks and signs of morning rush hour traffic starting to form, and we get to this hotel... Guess what ? My room's not ready...
I'm always cautiously optimistic whenever I come to Turkey. It's a great place to visit, Turks are quite friendly, but their service industry is playing catch up really slowly... That's irritating.
After pleading with the receptionists (who don't smile by the way...) they huffingly sat me down, and by 7:40, I was up to my room... With their senior receptionist reminding me in a friendly way to remember this favor (!) they did me by breezing me up to the room with lightning speed....
The rooms are OK, reminiscent of the old Sheraton designs, quite adequate in terms of facilities but they have no bathtubs in this hotel it seems, one thing that strikes you if you get a room close to the elevator is what a difference it makes in terms of noise... Try it and you'll see, you can hear the elevators coming up and down there.
It was quite cold when I arrived but when I got into my room the heater (which you can't control) was so stuffy I had to open a window to stop my head from exploding... That helped a bit although it let in some of the traffic noise, the fact that I was on a high floor did help.
In sharp contrast to the lobby size, this hotel is BIG. Entering it does not show but it has so many twists and turns you can easily get lost simply by going up the wrong staircase.
What got to me the most about my stay at this hotel was the fact that the staff was downright unfriendly. I wouldn't say they were rude but they definitely lacked the warm smile you can find in some other places. This is reflected everywhere, restaurant staff, bar staff, reception, the security looks like they would jump you for asking for a second helping of marmalade...
Their breakfast is quite good, I recommend trying anything turkish they have set out on the table as it's quite authentic and well worth the taste...
So I missed my flight out and had to extend my stay for one night, would they give me the rate my hosts had ? nope... Call them and get them to send us a fax (even emails wouldn't do) their senior receptionist (someone I'm going to call...aunty...) commanded...OK, did that, fine, it was extended, well and good for me.
Late checkout at this hotel ? Sure, all of an extra half an hour for you... One if you beg really really hard... At the end of the second day here, I just packed my bags, got into a tour bus and spent the rest of the day seeing Istanbul.
This hotel just wasn't worth any more effort.

We stayed one night. The rooms are very comfortable with quality bathroom fittings and a huge bed. Complimentary tea / coffee making facilities and free Wifi were also provided and the free airport shuttle was great. The breakfast was one of the best Turkish buffet breakfasts I have had with good food and plenty of choice. The price is very reasonable for the level of comfort & service provided. It has a large gym in the basement & a spa. My only minor criticism was that the roof top restaurant was closed due to a private party & neither the choice of food in the ground floor restaurant, nor the two outside restuarants suggested by the hotel staff appealed to us. Under normal circumstances this would not have been a a problem as we would have gone out and explored the local area. However, it was bitterly cold & wet & we really struggled to find good food in the evening. Having said that I would definitely stay here again if I wanted to be close to the airport.

We spent one night at the Titanic Port hotel in Jan 2012. The rooms are very nice, spacious with excellent amenities and a very modern decor. The staff is very helpful and gracious. The breakfast buffet is excellent with a huge variety of items.

The free airport shuttle is great. Be aware that you will want working cellphone/email service, though. We arrived on AtlasJet (only 10m late), but because it took a very long time to get our luggage, the hotel shuttle had waited an hour and given up on us. We didn't know this, and ended up waiting another hour before giving up and taking a taxi. When I finally got WiFi at the hotel, I discovered plenty attempts to contact me, so they tried and were very apologetic when I finally arrived. But be aware the shuttle is not one of the "every half hour" but the "I'll call and he'll come" variety.

There is a lot of shopping (two malls) right next door.

Service orientated and friendly staff, great value for money, perfect location near shopping malls, pedestrians, trendy restaurants in nearby Atakoy and just 10 minutes drive to Ataturk International airport.