My husband and I stayed in Yildz apartment for our honeymoon. It looked fantastic on the website & very reasonably priced. When we arrived, it was very clear there had been a damp problem as there were stains on the white walls. The weather was really awful when we were in istanbul and on the second night, very windy too. The windows must have blown open approx. 10 times in the night and when we woke in the morning, the windows had leaked and there was water all over the floor. Manzara sent someone to look but they couldn't do anything until it stopped raining - unfortunately it was forecast to rain for the remaining three nights/days of our stay. They couldn't find a hotel in the whole of Istanbul to move us to and couldn't understand why we wanted to leave when they had promised to make a 'plan'. It turned out they wanted to take the windows out and replace them - clearly wasn't going to happen during our stay. After much arguing with Manzara they moved us to another apartment. The next day we had a phone call to say they had packed all our stuff up and we had to move back to our flooded apartment. They told me 'you're in Istanbul now, not London' and that they were not going to find us alternative accomodation. After many more arguments we got our money back and moved to a nearby hotel who had another 3 couples from Manzara staying with them. They said they regularly get people staying who aren't happy with their apartments. I have never come across ruder people! They couldn't have cared less that I paid for a dry apartment and that was what they had a responsibility to provide. my advice - don't stay with them!!!!!!
- Manzara Hotel Istanbul
