Stayed here for just one night at the start of our trip to Sri Lanka and for the most part will have pretty good memories of the hotel.
We stayed in the newly renovated wing of the hotel and found the rooms to be modern and well appointed and at a level comparable with a decent hotel anywhere in the world. The bedding was clean, bed was comfortable, bathroom was modern and shower had good pressured hot water. TV had a selection of satellite channels and the AC was quiet and worked very well.
The hotel is quite centrally located not far from the waterfront, around 1km or so to Galle Face Green.
Can’t comment on the food as we didn’t get breakfast included and were leaving too early the next day to catch a train for that to be an issue.
The hotel certainly wasn’t cheap, and this wasn’t helped by the more than $20 worth of taxes and charges that were added to the room rate – 12% VAT, 10% service charge, and 4.9% city tax!! However, I guess you need to bear in mind that hotels in Sri Lanka are generally more expensive than in India for example.
It was also a little disappointing that after a long overnight flight we arrived at around 9am very tired and were not allowed to check in (even though there were rooms available) unless we paid a half day rate. While I understand the policy, this just made us feel like the hotel were more interested in the money than in providing a level of customer service that many hotels would have been happy to offer. The policy of charging for wifi seems to support this view sadly.
Overall a nice hotel and would be happy to go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC