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Cinnamon Lakeside Colombo – reviews, photos

4.5 of 5
115 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Hotel amenities
Cinnamon Lakeside Colombo
Ranked #5 of 22 hotels in Colombo
4.0 of 5 stars 241 Reviews
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241 reviews from our community

What travellers say about this hotel
  • Very nice(11)
  • Sri Lanka(9)
  • Lake view(7)
  • Credit card(4)
  • Good hotel(4)
  • Long time(4)
  • Lake view room(3)
  • Great service(3)
  • Friendly and helpful(3)
Traveller rating
    87
    83
    46
    12
    13
Only show reviews for Family (35) | Couples (51) | Business (90)
Date Rating
Dubai, Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Very busy hotel”
4 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

This hotel is the best 5 Star property in Colombo. By infrastructure, it is, Lobby is nice, Rooms are beautiful, Pool is awesome, Restaurants are amazing. But hotel very much lacks human touch. Front Desk staff never smiles - during check-in, check-out Or even when we ask any questions. They are very cold. Mind you this is very busy hotel, lobby was always packed & they have battery of people in Front Desk.
Now Restaurants - I have never seen a Coffee Shop staff so upset at 8am in the morning. They were very stressed out. We went to Thai Restaurant during Lunch. The food served to us had too much salt. Papaya salad (which is suppose to be very spicy) had no spice at all. In fact it was bland.
HK & Room Service - They were good & friendly.

Room Tip: Pls ask for Swimming Pool view rooms
See more room tips
  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sushmita I about Cinnamon Lakeside Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Good business location”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

I've stayed here a couple times and enjoyed each of the stays. Make sure you get a lake/pool facing room. I have a personal favorite: room 437 which has an enormous balcony full of plants facing the lake and pool. Room service brings me ice and tonic, duty free supplies the gin and cigars -- priceless. The restaurants in the hotel are very good and I can be picky. Breakfast is wonderful with an omlet bar, Sri Lankan dishes like String Hoppers and spicy daal, plus fantastic local fruits and fruit juices. May favorite weird juice: Wood Apple. Hard to describe but addictive. There is a sandwich/salad/coffee/dessert shop in the basement that is a good and cheap place to snack. The more formal restaurants in the hotel are also very good. Excellent service abounds.

Pool area is good -- I spent an entire day reading poolside.

It is walking distance to some things like the old town area near the Grand Oriental Hotel and a bit of a trek to the seashore if you know what you are doing.

If you are lucky enough to be there during the Sri Lankan new year in April, they hold the ceremonies with dancers and a smoky fire followed by sweets in the lobby.

Room Tip: Get one facing the lake. Try to get 437 which is a corner room with huge landscaped balcony.
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  • Stayed April 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask David M about Cinnamon Lakeside Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadiyah Akram, Manager at Cinnamon Lakeside Colombo, responded to this review
7 February 2012
Thank you for staying with us at Cinnamon Lakeside Colombo. Your wonderful comments about our rooms, restaurants and service are greatly appreciated.

We are delighted that you enjoyed your stay and look forward to the pleasure of indulging you again.

Nadiyah Akram
Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Luxury hotel adjacent to Lake”
4 of 5 stars Reviewed 31 January 2012

Hotel is adjacent to the lake and is also not very far from the sea, Although we had booked in advance for a room with lake view we did get one during our 2 days stay. The hotel is conveniently located close to Casino, Beach and shopping attractions, The hotel has all modern facilities like swimming pool, spa. gym, business centre, several restaurants serving International and local food as well as several lounge bars. It has many shops at the basement. Staff were very friendly and helpful. During peak hours allow about 2 hours to reach the airport.

Room Tip: Suggest to get a lake view room. Allow some extra time for check out as sometimes you may have to wa...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JJMumbai about Cinnamon Lakeside Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadiyah Akram, Manager at Cinnamon Lakeside Colombo, responded to this review
7 February 2012
Thank you for taking the time to post your feedback about Cinnamon Lakeside Colombo on Trip Advisor.
It is unfortunate that a lake view room was unavailable, perhaps next time we will be in a position to oblige your request. Your comments provide us with excellent feedback for the continuous improvements we make.

Thank you

Nadiyah Akram
Marketing & Communications Manager
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New York, USA
Contributor
18 reviews 18 reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Excellent property--but not without its drawbacks”
4 of 5 stars Reviewed 27 January 2012

I stayed here on two separate occasions on my recent trip to Sri Lanka.

The good:
1. Rooms are well designed & modern
2. Generous array of vanity items in bathroom
3. Facilities (restaurants, pool, spa, etc.) are top notch
4. Brunch and lunch food selection in main dining room was fantastic (and delicious)
5. On-site spa! I had the most amazing 90-minute spa pedicure at the spa on-site. The treatment was flawlessly executed--professional, clean, relaxing, courteous, etc. Highly recommended!

The not so good:
1. Check in and check out. They really need to figure out how to expedite this process. It was almost absurd how long it took.
2. Internet cost. ~$15 USD for a 24 hour period. This was the highest rate I've paid in a long time.
3. Nickel & diming. The spa had written up my service charges in USD, although they were advertised in Sri Lanka Rupee. The problem came when I checked out and the hotel converted the charges back to Rupees at a very unfavorable rate. The result? I paid $15 more for the treatment than it would have cost if the spa had written up the bill in Rupees.

I would definitely stay at this hotel again, but now I know what to look out for.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask xtine27 about Cinnamon Lakeside Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadiyah Akram, Manager at Cinnamon Lakeside Colombo, responded to this review
7 February 2012
Thank you for your detailed and clear review of our hotel. We appreciate both your comments and suggestions and will certainly take them into consideration.

Your comments on the Spa charges have been conveyed as well and we can assure you that this will not be repeated in the future.

We look forward to your next visit and assure you of our best service.

Nadiyah Akram
Marketing & Communications Manager
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Chennai, India
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Colombo stay for business”
4 of 5 stars Reviewed 26 January 2012 via mobile

Liked the view from the room.only let down was the food.could have been better for the three day stay.heard the spa was good though couldn't try. Good shopping options fifteen minutes by walk closeto Hilton I guess

  • Stayed May 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JissBobby about Cinnamon Lakeside Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadiyah Akram, Manager at Cinnamon Lakeside Colombo, responded to this review
7 February 2012
Thank you for choosing Cinnamon Lakeside Colombo and for taking the time to review us on Trip Advisor.

We are disappointed to hear that the food was not up to your expectations and would like to understand why. We would appreciate it very much if you could elaborate on this via email on the address below.

Nadiyah Akram
Marketing & Communications Manager
nadiyah@cinnamonhotels.com
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Additional Information about Cinnamon Lakeside Colombo

  • Trans Asia Colombo
  • Hotel Trans Asia
Address: 115 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Price range (per night):* INR9,410 - 13,498

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