The hotel is in desperate need of refurbishment. The public areas are satisfactory at best and the rooms are very dated and worn. The pool area is very small with just a few sun loungers and insufficient chairs and they were all worn and repainted in places with household gloss paint.
It is difficult to believe this is a Taj hotel because normally their hotels (including the Gateway and Taj by Vivanta brands) are very good.
The staff do try and make up for the very obvious shortcomings in the quality of the hotel and are friendly and helpful overall.
Unfortuantely, our experience on arrival on 31/12/11 was a disaster. Nobody welcomed us and we felt we were interfering by asking to check-in. Initially they could not find the reservation (despite us having booked online on their website) and then insisted we were to pay in advance for the room (despite having pre-paid on their website). We were then told our room was not available (we booked a room on the executive floor) and were given an "upgrade" to a suite. The suite was huge but with no facilities of any additonal use: we had no plans of holding a small wedding reception in the cavernous dining area and the sitting room area had an old and worn three-piece suite.
Do not waste money booking the executive rooms or floor. In particular, the executive lounge was poorly maintained with an unimpressive breakfast. We had a look at one of the executive rooms the hotel wanted to move us to after our first night in the "upgrade" room but the executive room was worn and not particularly clean.
The staff did try and make amends and we eventually obtained large refunds. For some reason, despite the hotel having our loyalty number with their Inner Circle scheme, we had to keep having the bill recalculated to obtain the discounts that they offer Inner Circle members.
One positive point is that the food was of a very high standard with a good buffet at dinner.
Otherwise, avoid and use the Hilton Colombo which was superb.
- Taj Samudra Hotel Colombo
- Colombo Taj Samudra Hotel
