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Taj Samudra Colombo – reviews, photos

5.0 of 5
25, Galle Face Center Road, Colombo 03, Sri Lanka
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Taj Samudra Colombo
Ranked #7 of 22 hotels in Colombo
4.0 of 5 stars 368 Reviews
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368 reviews from our community

What travellers say about this hotel
  • Sri Lanka(18)
  • Very good(12)
  • Golden dragon(7)
  • Swimming pool(5)
  • Sea View room(5)
  • Coffee shop(5)
  • Travel desk(4)
  • Business trip(4)
  • Executive floor(4)
  • Galle Face hotel(3)
Traveller rating
    93
    144
    86
    29
    16
Only show reviews for Family (80) | Couples (89) | Business (161)
Date Rating
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Difficult to believe this is a Taj hotel.”
2 of 5 stars Reviewed 13 February 2012

The hotel is in desperate need of refurbishment. The public areas are satisfactory at best and the rooms are very dated and worn. The pool area is very small with just a few sun loungers and insufficient chairs and they were all worn and repainted in places with household gloss paint.

It is difficult to believe this is a Taj hotel because normally their hotels (including the Gateway and Taj by Vivanta brands) are very good.

The staff do try and make up for the very obvious shortcomings in the quality of the hotel and are friendly and helpful overall.

Unfortuantely, our experience on arrival on 31/12/11 was a disaster. Nobody welcomed us and we felt we were interfering by asking to check-in. Initially they could not find the reservation (despite us having booked online on their website) and then insisted we were to pay in advance for the room (despite having pre-paid on their website). We were then told our room was not available (we booked a room on the executive floor) and were given an "upgrade" to a suite. The suite was huge but with no facilities of any additonal use: we had no plans of holding a small wedding reception in the cavernous dining area and the sitting room area had an old and worn three-piece suite.

Do not waste money booking the executive rooms or floor. In particular, the executive lounge was poorly maintained with an unimpressive breakfast. We had a look at one of the executive rooms the hotel wanted to move us to after our first night in the "upgrade" room but the executive room was worn and not particularly clean.

The staff did try and make amends and we eventually obtained large refunds. For some reason, despite the hotel having our loyalty number with their Inner Circle scheme, we had to keep having the bill recalculated to obtain the discounts that they offer Inner Circle members.

One positive point is that the food was of a very high standard with a good buffet at dinner.

Otherwise, avoid and use the Hilton Colombo which was superb.

Room Tip: Rooms overlooking the sea are very attractive but a little dull after a day whereas the rooms with a...
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask TerryMinuit about Taj Samudra Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajSamudra, Director of Sales at Taj Samudra Colombo, responded to this review
24 February 2012
We have noted your comments on your arrival experience and room allotment, and have taken the same up with the appropriate staff members and managers.

We would also like to thank you for taking the time to write to us, constructive feedback and listening to the voice of the customer is of paramount importance to us.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Taj Samudra, Colombo - despite your sour experience.

Do give us the opportunity to redeem ourselves if you happen to visit Colombo again.

Anahat Arora
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Continues to maintain its excellent standards”
5 of 5 stars Reviewed 13 February 2012

I visited Taj Samudra in Colombo once again last week. They continue to maintain the excellent standards. The room tariffs have been revised though the food prices at their very good restaurants remain the same as last year. The personal touch of some of their staff has been unbelievable !

Room Tip: Ask for the oceanview rooms
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sundararajan51 about Taj Samudra Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajSamudra, Director of Sales at Taj Samudra Colombo, responded to this review
24 February 2012
it is a delight to have a loyal guest as yourself write us not one but two glowing comments. We thank you once again for your positive comments on our hotel and its service levels.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Taj Samudra, Colombo.

Anahat Arora
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Good times at the Taj!”
5 of 5 stars Reviewed 13 February 2012

Having just spent a weekend at the Taj Samudra I can happily comment on what a lovely hotel this really is. Having read the reviews I was not sure what to expect but I was pleasantly surprised. You can tell the Hotel is not a recent build however the rooms are spacious and extremely clean, with everything you need in them. The Shower was excellent but the bath was a little dated. The bed was huge and very comfortable, and the TV had more than enough channels! We had a room with a sea view and it was amazing. Facing Galle Face Green being able to watch the sunset from the comfort of your own room was fantastic! Moving on to what the hotel had to offer, this too was a great bonus. Tennis, table tennis, squash court and modern gym. The pool was a great size and the the pool area was 5* The staff looked after us non stop, offering us special touches such as fruit, water, towels and face cloths. I cant comment on the food at the hotel as we ate out, however the dining area looked very nice with lots of choice. When checking out the staff arranged a late check out with out any problems. Service with a smile the whole time. Defiantly looking forward to my next trip to the Taj Samudra!

Room Tip: Sea view is lovely! Not all the rooms have a balcony though!
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sophielaura123 about Taj Samudra Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajSamudra, Director of Sales at Taj Samudra Colombo, responded to this review
24 February 2012
We thank you for your extremely positive sentiments on your overall experience at our hotel.

We have noted your comments on the condition of the overall Look and Feel of the Rooms, Corridors and Public Areas and are happy to inform you that the hotel is in the process of finalising a large scale renovation which will see to the issues mentioned by you.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Taj Samudra, Colombo.

Anahat Arora
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good location, good value, great service.”
4 of 5 stars Reviewed 11 February 2012

I have read the other reviews on this hotel and agree with some of the points that the other reviewers mentioned, and don't agree with others. First, we also noticed the odd smell in the hallways and wondered why there was no air conditioning in the hallways. It was especially hot near the lifts.

The hotel is undergoing a significant renovation on the exterior and on the interiors. There is currently (February 2012) scaffolding on the exterior and we noticed painting going on in the interior. This is much needed, as the property was getting a bit rundown for a five star hotel.

I would disagree with some of the comments about the quality of the interiors of the rooms. The furnishings were up to what we expected and the bathroom was fantastic with a rain forest shower. Perhaps they have higher quality bathrooms on the executive floor than elsewhere? We had an ocean view room on the fifth floor, and it was fantastic. We enjoyed cocktails out on the balcony and watched the sunset. It was just what we needed at the end of a busy week of touristing throughout the countryside!

I should also mention that all of the staff members that we encountered were superlative. They all bent over backwards to help us and went to extra lengths to try to make us happy and comfortable. As a result of their excellent service, we were both.

Room Tip: Ocean view above the third floor is fantastic!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mugro about Taj Samudra Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajSamudra, Director of Sales at Taj Samudra Colombo, responded to this review
24 February 2012
We thank you for your extremely positive sentiments on your overall experience at our hotel.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Taj Samudra, Colombo.

Anahat Arora
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
natasha1980
Senior Contributor
22 reviews 22 reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Hotel needs updating!”
3 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

The Taj is supposed to be a five star hotel group, but I saw little at this hotel that would make me think so. Although the hotel has a friendly staff, though the rooms need serious updating. The bathrooms are old and the shower seems more like from a motel. The toiletries are average and the sheets sometimes have tears in them. The carpet and furniture in the rooms have seen better days and the television is also dated. The biggest problem though was that there was absolutely no noise insulation between the rooms and I could hear EVERYTHING in the rooms next door and across the hall. Also, considering what you are getting at this hotel, the wifi should have been included instead of having to pay for it (its not cheap). Another issue is that we rented a car to take us somewhere in Colombo. After driving us around for almost an hour, it was evident that the driver did not know where he was going and did not want to ask anyone. We finally made him take us back to the hotel. It would have been better if the hotel hired people who knew their way around the city or at least were sensible enough to stop and ask for directions. The main plus of staying at this hotel is that the breakfasts are great- with lots of choices and tasty treats. This hotel needs to invest in a major remodeling before they move past a 3 star rating.

Room Tip: Better views facing the ocean
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask natasha1980 about Taj Samudra Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TajSamudra, Director of Sales at Taj Samudra Colombo, responded to this review
9 February 2012
We thank you for your positive sentiments on your overall experience at our hotel.

We have noted your comments on the condition of the overall Look and Feel of the Rooms, Corridors and Public Areas and are happy to inform you that the hotel is in the process of finalising a large scale renovation which will see to the issues mentioned by you.

We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Taj Samudra, Colombo.

Anahat Arora
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Taj Samudra Colombo

  • Taj Samudra Hotel Colombo
  • Colombo Taj Samudra Hotel
Address: 25, Galle Face Center Road, Colombo 03, Sri Lanka
Price range (per night):* INR10,138 - 11,594

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