Despite traveling 100+ days a year, I very rarely write negative reviews. In most cases of a bad experience, I'm willing to consider that something just went wrong and would be fine for other travelers.
In this case, sadly, I am spending my time at the Ulaan Bataar airport (it's not bad, actually) letting fellow travelers know NOT to stay at this guesthouse or any of the related ones owned by this guy.
I had a confirmed reservation and an email saying that an airport pick-up would be waiting. There was no one with a sign, so after waiting 20 minutes, I arranged to take my own taxi. No big deal, at least at first.
At the guesthouse I was checked into a single room, which was your fairly typical guesthouse room - nothing to write home about, but nothing terrible.
I paid the bill and prepared to go to sleep, but then the staff knocked on the door and told me I had to leave because I did not have a reservation and someone else needed the room. It was after midnight by this point.
I showed them a printout of the email listing my confirmed reservation for the same night, but they refused to listen. After 20 minutes of arguing, I was put out on the street close to 1:00 a.m.
Seriously, I could not believe this. Everything worked out fine and I took care of myself, but I owe it to the rest of you coming to beautiful Mongolia to avoid this place. You will do better at any other number of guesthouses in the city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC