I can't necessarily disagree with the prior reviewer (who I think I remember being there at the same time as we were); it is a lovely place, Barnaby is a super nice guy, and the ecolodge offers a beautiful glimpse into rural Laos. I have to be fair, however, in letting travelers know my honest opinion about the overall experience as I wish we I had a little more insight going into it.
For starters, Rivertime is geared towards the backpacker set; it's a great place to touch base with other young travellers and share experiences, but it isn't really ready for prime time in terms of meeting the needs of those of us who get a week or two off a year and hope to take in as much as we can during the precious few days we have for vacation. That being said, and while I can easily spend a week soaking in the sun on a tropical beach, Rivertime's offering of activities that were accessible was weak. The tour across the river was semi-hokey, the bike rides were nice but there's nothing to really see anywhere nearby (we probably rode a good 10 miles), and it was hit or miss on whether any of the other excursions would actually happen from day to day.
We didn't expect the bungalows to have crisp white linens or the restaurant service to be top notch, but we spent meal after meal wondering if anyone would ever take our order or if the food would ever arrive. It did, one item at a time, and while the food and drink were great, having a meal served in no particular sequence or timeframe was challenging. The bungalows are musty smelling for whatever reason as noted by another traveller, and I mean musty to the point where you have to leave the windows open or you can't tolerate it. That plus the lack of a womans touch (sorry Barnaby), gave what could have been a charming rustic lodge more of a hostel feel.
It wasn't until we stayed in a regular hotel in Vientiane that we realized we paid a lot to stay in a very remote location. Mind you, we are not the guided tour types, in fact we thrive on finding off the beaten path activities to do on our own, but there was honestly nothing to do at Rivertime but drink beer on the floating restaurant and watch the ferry go across. We enjoyed the 2 days we were there, but the 2 we spent in Vientiane having left earlier than planned were far more exciting. Stangely enough, once there we were finally able to get a feel for Lao PDR culture, while we felt like we were in a tourist bubble at Rivertime.
Again, if you have an open itinerary and are interested in spending a day or 2 in the backcountry, Rivertime is not a bad choice. For us, our adventure time was better spent in the heart of the city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2011
I do think you're being rather unfair considering you arrived on Christmas Day and we were full so obviously it was busy and, yes, sometimes, if staff are busy with other guests or guests are using the boat, bicycles etc then, at such times, you may not be able to do a particular activity at the exact time you want to do it. My staff are all local villagers and obviously don't know exactly what Western tourists want and how we do things (however many times I tell them...) so, yes, food orders may be slow and may come in different orders, but most things in Laos, especially rural Laos, are slow and come in different orders. Personally, I think that's part of the experience of going to different cultures and seeing a different way of life.
Without meaning to sound grandiose, we are at the frontiers of tourism and, due to the lack of local tourist infrastructure, we have to, and try our best to, do everything ourselves, including maintenance, guest activities, Western food, etc. To be honest however, I don't remember you once asking me to do any of the activities we offer. If you are looking for an action-packed holiday for your annual two-week break then I don't really think sleepy rural Laos is generally your best bet. The fact that there's not much to see nearby apart from the local villagers going about their daily lives is something we can hardly be held responsible for. Most hotels/hostels/guesthouses in the city offer a room, and a room only, plus maybe a restaurant, whereas we have a huge floating restaurant on the river with hammocks, a “swimming pool”, a hectare of virtually untouched forest, a two-man kayak, tubes, boat trips, free bicycles, local tours etc. etc.
You are trying to compare a concrete-walled room in a city hotel/hostel, which is easy to keep fresh, clean and damp-free, with a rustic wooden bungalow in a rainforest in the SE Asian countryside which is constantly under attack from the surrounding forest and its accompanying creatures. Unlike hotels in the city tourist district, which do not represent Laos in the slightest, our ecolodge provides a genuine Lao experience, the lodge, the floating restaurant, the location and a glimpse into rural Lao life. In addition, city hotels can also easily buy foodstuffs and other things Western guests expect by merely going down the road, whereas for me to supply this place with such things I have to drive a 60 km round trip every time which obviously costs both time and money. Unlike yourself, the great majority of our guests do not consider our room rate of US$38 for two people, including breakfast, to be at all excessive, especially considering that the breakfast brings it down to about $30 a night, 10% ($3.80) then goes to the government in tax and a further $2 goes to the local education and community development programme.
Most guests and myself think our rooms are very nice with a big bed, huge windows and a nicely-designed bathroom. Although we do provide cheap dormitory accommodation for backpackers/students, most of our guests are professional people and families who prefer to stay in our detached private lodges, and frequently praise the quality of our accommodation, location, service and commitment to the local community as you can see in many of the previous reviews here. To say that we are "geared towards the backpacker set" after staying for only two days, and with them being Christmas Day and Boxing Day too, seems rather unfair in my eyes.
I am genuinely sorry you didn't like it, I do try my best, but I can't please all of the people all of the time unfortunately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC