I was quite excited when I was able to find a rate for this hotel which put it within my budget. I had been to PP before, but this seemed to me to be a guaranteed safe hotel, which is what I was seeking the most. This is a lovely property, to be sure - nice Old World décor. Before I arrive at any hotel, I always take out a copy of my confirmation, so I remember the room type and rate on my reservation. This is the one time I didn’t. As they welcomed me at check-in, they informed me I was being given an upgrade (“how nice – no need to check my confirmation now”, I thought). I was shown to my room, which was in an adjoining building (a short outside walk to get there), on the ground floor, looking out at the street (& the security fence around the property). The room had a glass door & window going out onto a small balcony. The room was very large, lovely & comfortable, with an entryway & a kitchen (w/ cupboards, tall fridge, sink, microwave). Nice high ceilings as well. However, as a single female, my concern was about being on the ground floor in a separate, unlocked building (you did not need a key to get it), just steps away from the fence & the street. (The fence close to my room had a gate in it, & there was a security guard standing there at the time I looked.) There was an unlocked door on each end of the hall leading outside, a few yards from building perimeter & the fence. In spite of the lovely surroundings, the location of my room initially made me quite uncomfortable. I checked with the desk to make sure other people were staying in nearby rooms. It was only as I was packing before my final day that I happened to check my confirmation & saw it was for: “State Room King Pool View”. I was a bit disappointed about that, as an interior-facing room located higher up would’ve felt more safe & secure for a female traveling alone. I did find out the hotel was fully booked, which is probably why they decided to move me to street view (maybe because I paid a lower rate?). But regardless, I still enjoyed the room & thankfully had no bad experiences. The only bothersome thing about the room (& it was minor) ended up to be the early morning noise from the street (dogs & such), which woke me up. Numerous street vendors were located there – round-the-clock, it seemed, & I think it was the entrance to a school. That’s also why the pool view I’d reserved would’ve been good. The bed linens were luxurious - I was hoping they sold the Raffles-embroidered pillowcases in the gift shop. (Nope.) The hotel staff members were friendly & helpful. Breakfast was delicious – a nice assortment of food - & the breakfast staff excellent. (I didn’t eat there any other meals.) The Elephant Bar oozes charm & Casablanca-type appeal – thanks in large part to the wonderful resident piano player, Rafael, I believe. Since I had a late night departing flight (midnight), I planned to spend the last evening eating there & enjoying the music. Unfortunately, upon walking by, my nose told me they allow smoking. Since I did not want to reek of cigarette smoke for my 35-hour trip home, I did not go in. I was sorry not to be able to enjoy Rafael’s marvelous music one last night (no nearby seats or benches out in the hall either.) But, overall, this is a lovely place - I would look forward to staying here again. I would rate this hotel between Very Good and Excellent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Dear Valued Resident,
Thank you for taking the time to share your experience on TripAdvisor. I was glad to hear that your impression about our Executive Suite was positive, but regretted to read your concerns about security. Please allow me to assure you that the entire hotel is very well secured on all ends and we take this subject as a company very serious.
As it relates to your room confirmation in regards to type and location, I emphasize with your preference and would like to apologize for any discomfort this may have caused. May I ask you to contact me at richard.schestak@raffles.com if I can be of further assistance since it is of greatest importance to me that all our guests feel one hundred percent comfortable in their respective rooms and suites.
With kindest regards,
Richard Schestak
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC