During my last visit on Christmas Eve of 2011, It happened that the Hotel was fully booked and there was a long que on checking in, we waited from 2pm until 4:30 still haven't reached my turn, one thing was quite comfortable was,the hotel arranged refreshment for us and we managed to sort many things out throughout our stay, thanks to the front desk manager Awg Sofi. He really did a great job! We weill definately go there again and introduce friend to visit. Keep it up!

Stayed at the Empire recently. It's all very impressive, with the gold everywhere, but just a bit over-the-top bling. The check-in process was rather disorganised, with a couple of people manning the desk, but people just milling around waiting to be served. Took 20 minutes to check in, then only one of our rooms was ready. They need to have some sort of bank-style queuing system. The hotel is huge with various buildings spread over a large area, so it does mean there is often quite a walk to go anywhere. There are little buggies but you can wait a long time for one, it's often easier to just walk. There are all sorts of facilities such as bowling and a cinema. The rooms are good, high ceilings, very nice big bathroom, with good water pressure and plenty of hot water. Looking a bit dated now, with old fashioned TV's and some wear and tear evident. There was also a lot of litter on the grass outside our balcony, in the Seaview block. We had room service food in the evening, which came fairly quickly, but was rather pricey and really not very good. The fish and chips had been covered in cling film and so arrived somewhat limp and cold. The breakfast was a rather industrial affair and nowhere near the standard of the other luxury hotels in the region, such as the Tanjung Aru in Kota Kinabalu. I first stayed at the Empire about 10 years ago, and it does seem that standards have slipped somewhat. The Zest cafe is nice however, with good cafe and nice sandwiches. All in all, a good hotel, impressive building, but needs to up its game somewhat.

There is so much you can do. This hotel boasts for its beaches, swimming pools, grand movie theatre, spa, courts, absolutely breathtaking views, classy restaurants and tip top service. No matter how deep I look, there is nothing bad I can say about this hotel. The rooms are spacious, clean, and well equipped (then again, I guess they could update with better flat screen TVs and WiFi connection - which certainly is a must nowadays). For the price you pay, you cannot imagine that this is the service you deserve. The food is amazing to say the least.

It is a huge space, but not to worry for those who cringe at the thought of walking around, there are buggies available for anyone, anywhere. Excellent, excellent hotel!

It is quite a drive from the city centre to Jerudong (where Empire Hotel is), but what's 10 minutes? It is definitely worth all that time, plus you'd have to drive to go anywhere around Brunei as attractions are scattered around the country, not just at the Bandar.

This hotel is absolutely breathtaking. It is massive with the most beautifully appointed rooms. Everyone should visit this beautiful place and staying here is a must....Rooms are extremely comfortable and huge. Soft drinks are free in mini bar. The pools are glorious and you sometimes feel that you are the only person there. Great swim up bar with non alcoholic cocktails. They dont mind if you bring your own alcohol as long as you are discreet. We went to the on site twin cinemas twice - very reasonable and latest movies were showing. Lovely welcoming staff and great food in the buffet restaurant...