We started our great 45-day Asian holidays from 5 days stay in Nha Trang Evason Ana Mandara resort. Entirely in Vietnam we spent 17 days in several different places, then two and a half weeks in a number of points on Sri Lanka and finally we ended with amazing week in the Maldives in also a 5-star resort (at the same price but the sight better).

When traveling we chose a different standard places from 3 to 5 stars following the opinions more than price. Unfortunately Evason Ana Mandara was not our lucky choice.

Place from the beginning gives the impression of a 5-star resort, is large, well-designed, you can choose between the beach and two swimming pools, and prices in the restaurant are 10-fold higher than those in restaurants nearby in the city but ok, ultimately we decided for that.

However from current perspective this price $300 a day for accommodation with breakfast seems to be crazy and surreal in country where you can find really great spots for $100 and decent for $50. We visited many beautiful places in Vietnam for much lower amounts and we had much greater satisfaction and for the same price on Maldives we had all inclusive on amazing island.

The worst experience of staying at the resort was the fact that during last night in our villa appeared a mouse (noise accompanied us for several previous nights, but we ignored it). The person from service attempted at 4 a.m. to remove the mouse from our bedroom, but to no avail.

Proposed compensation from the reception was a basket of fruit and consent for a late checkout. This did not improve our moods and disgust remained.

Finally, if you're lucky and do not hit the mouse in your room, you can get to like this place, especially if you love to overpay. Good luck!

By coincidence we have been spending a few days in this most excellent resort nearby a busy center but once you entered the resort you left the city and it's noisy scooters behind and came in another world. A world of piece, calmness, tranquillity, relaxation. We were hosted by very friendly hostesses at the reception and a personal customer relation manager that took care for you. the bungalows were just perfect in complete harmony with nature and full of what you can expect from a 5 star hotel. A real view on the beach from your private terrace a few steps away from the beach when you left your personal garden next to a superb swimming pool, gorgeous warm water both the swimming pool as the crystal-clear ocean, haute cuisine kitchen, romantic dining on the beach, amazing breakfast buffet full of what nature offers, a incredible variety of fresh fruit juices etc etc Highly recommendable to the most demanding customer or tourist who looks for a peaceful holiday in a paradise surrounding. Your six senses are really served and six stars deserved.

I think this is the nicest hotel I've ever stayed at. The villa we had was on the beach and beautiful, with an open air shower/bath, massive bathroom, 4 poster bed, gorgeous balcony where we had a delicious lunch and a bottle of champagne. We received welcome chocolates and were invited to the General Managers cocktail party with free drinks to taste. Our free buffet breakfast each morning was amazing... Best buffet breakfast I've ever had with a massive selection of healthy food and drinks. We also had a lovely dinner on the beach, it was set up perfectly and we had our own lovely waiter. The staff were lovely also and more than happy to help us with anything. The spa was a 5 second walk from the villas, they have great massages and services, with green tea and fresh fruit afterwards! Was sad to leave !!!

It is very hard to write a poor review about any 5-star hotel because most people loved their stay so you sound like an embittered oddball but I will try to stay fact-oriented and objective as in other reviews. First, the beach setting is very nice and the hotel's amenities (pool, restaurants, tennis court) are on par with any other five-star hotel. If you add to this a friendly staff typical of many resorts in South East Asia, you could wonder why we are so disappointed. First of all, despite a lovely view on the beach, rooms (superior seaview villa) are pretty small again compared to other asian resorts and the staff did not respect our pillow preferences but this was absolutely not an issue for us. What was problematic on this first night is that we did not have hot water in the bathroom and very low pressure as if too many people tried to take a shower simultaneously. Forced to take a shower after "rush hour" (after dinner), we filled in the guest comment card to ask them to check this out. The next day we did not bother asking about the water pressure issue as we expected it (as in any 5-star resort) to be fixed diligently when we were out. However, we had the same issue when we tried to take a shower again around 6-7pm... No hot water and no pressure. After dinner we decided to complain at the front desk and while people were very nice, they said their manager would get back to us only on the next morning. So we patiently waited till the next morning when the front desk just called to say that we would be offered a free lunch to compensate us. Nice inititiative off course but we would have appreciated first that they solve our issue on day one and also a more personal interaction (not on the phone but face to face, some justification about what happened and maybe an apology). All in all, we were only slightly upset because of the inconvenience of not being able to shower but the process of handling our complaint was much more frustrating (and I do not even want to insist on the fact that it is a 600 USD per night resort in VIETNAM not a 400 USD one so you would expect the best customer care ever!).
On our last night, we went to bed pretty eaarly... to find out that rooms are very poorly insulated! Our neighbours were quiet and respectful but when they walked back to their room and switched on the TV, it woke us up as if our TV was on. The next morning they received a phone call pretty early and again it felt as if our phone was ringing. Even worse, we managed to go back to sleep but an hour later their alarm clock went on... Unfortunately the neighbours were at breakfast already so the alarm went on and on and it was so loud in our room that we had to get up. We decided to call directly the GM as there was a direct line from our phone in the room so that he could also hear it first-hand but no one picked up the phone... Annoying and terribly disappointing. While this hotel like many others wants to promote local and authentic architectural style, it does not deliver on a very basic attribute like insulation and this attribute is crucial for any hotel from a basic B&B to a palace... Even more annoying when you cannot get the GM on the phone and when you know that Six Senses offer revolves around a concept called SLOW LIFE and that mobile phones were strictly prohibited in the public areas of the resort...