I checked into this hotel on the 29th of Jan 2012 and checked out on the 31st.
My girlfriend and I wanted to have a pool and the rate of $50 USD per night seemed reasonable since it sells itself as a 4 star hotel.
I dont know who is responsible for the rating, however, this hotel is probably a 2.5 to 3 star max. and this was in the newer part of the hotel.
Beds were hard and pillows lumpy and the included breakfast was lacklustre. internet was down the first day and sketchy at best on the second.
I wouldn't expect to see roaches at a 4 star, but my girlfriend closed the bathroom door and a giant one was staring right at her... I also found baby roaches in the room near the telephone.
All of this on top of rude reception when we checked in. Their internet was down and didnt have our booking which we booked through agoda.com. I provided them with the booking number and they said that if they didnt have internet by tomorrow, i would have to pay them direct.... um no! i had prepaid online... I said let me get this straight... you dont have internet and its my fault...
Anyway we were happy to leave! If this hotel could learn a little customer service, they may fair a lot better.
Whomever awards hotels their star rating should look into this!
- Vien Dong Nha Trang
