I stayed with a friend for two nights this past month and it was a heavenly experience! The staff is very well trained, friendly, helpful, and sweet. I enjoyed talking with them all. Everything was lovely- from the decoration of the room, the comfortable bed, the spectacular pool, the prompt room service, the "movie of the day" (Casablanca!) and the excellent restaurant. In the spirit of giving the General Manager something to do rather than read accolades on tripadvisor I will give two very small pieces of criticism (because noone is perfect!):
1. We borrowed the bicycles from the hotel for a spin around the Imperial City- the bikes could use some oil on the chains and a bit of looking after but having a bike for free to use was a great perk!
2. Perhaps the hotel could consider stocking some novels or books in the giftshop? The lending library in the biblioteque was a bit thin on English language books and I wasn't ready to take on War and Peace but would have loved to buy some books about Vietnam.
Again - we had a fantastic experience in La Residence and would highly recommend it. The service was prompt, helpful, and nice which makes the difference between an anonymous business hotel and a true 5 star.
Room Tip: We had a room in th eback without a view (perhaps because we booked through Agoda) but it was still...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 February 2012
Dear Smartindc
I would like to take this opportunity to thank you for choosing La Residence for your recent visit to Hue and for taking the time to post your review of the hotel on Trip Advisor. It is great to read your very positive synopsis and rest assured all your positive comments will be passed to the entire team; they find this very rewarding.
With regards to your constructive feedback on the bicycles we have a preventative maintenance plan, which I have reviewed with the team again today to ensure better care. We also are buying 12 new bicycles this year so as to gradually replace and upgrade the older ones. I have also spoken to our Front Office Manager to increase the amount of English Novels we buy as part of the monthly book purchase schedule.
Finally I would like to thank you again for the time to give your kind feedback and please do not hesitate to contact me if you require anything at all
Warmest Regards
Anthony J. Gill
General Manager
gmo@la-residence-hue.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC