I have eaten number of times at Bee and Bi Saigon restaurants because they are convenient and have reasonable prices. The service is never good or friendly but I ignored that because the food was tasty. My last time eating at Bee however, they served me a garden salad that had 3 small roaches crawling around in it. When I pointed this out to the manager, he took the plate away without apology and a few minutes later brought me a much smaller plate of salad, which I told him I did not want. He left it on the table anyway and when my bill came I saw that they had charged me full price for the salad. I determined never to eat there again. My last experience at Bi was similarly awful. I ordered my food on first arriving but after I had waited thirty minutes and saw later comers eating I asked why my food was taking so long and the waitress said that I had never ordered, although she was the very same waitress who had taken my order. I complained to the manager and she ignored me altogether without offering any apology. There are too many decent and cheap restaurants in this area to put up with such service. I don't know why these people are so rude to customers, but they certainly are, and Bee has a major roach problem.

I have eaten at Bi and Bee Saigon many times. One time I found a small cock roach in my soup at Bee Saigon. They did not make me pay, but it was still disgusting to know that I had been eating something with a coach roach floating in it. Another time, I ordered an avocado and vegetable sandwich, but they decided to bring me fried egg instead. I tried to return it but they told me I would have to pay, even if I didn't want it, because I had picked at the egg with my fork when I was trying to decide whether or not I could eat it. (I hate fried eggs.) They were really rude, and I did not want to stay and drink the iced drink I had ordered, because I didn't have the money to order a second meal to go with it. They followed me down the street and told me I had to pay for the drink, even though I couldn't stay there and eat the eggs I hadn't ordered and refused to pay for. Now I'm banned from Bi and Bee.

Considering the standards in Vietnam, I think this hotel is average to even good -due to prices, which aren't expensive. True that staff is not specially nice, but at least they do what they've committed to: they picked us up at the airport, etc. On the other hand, I found the food quite good. The location is good for those looking for the hot spot for tourists, hostels, nicght life, travel agencies and backpackers -however, it may not be the nicest area int he city.

Staff lied about having wi-fi available in rooms. There is no wi-fi available although they said there was when we initially checked out the rooms.
Staff working there are indifferent, if not, downright rude. We had quite a bit of luggage with us and struggled when checking out. Despite an abundance of staff lazying about and seeing us struggle, not one of them offered to help us out.
Although the restaurant is quite good and the decor is quirky, there are better hotel options with more helpful staff within the same lane!