I was supposed to checked in 21 sept and stay for 5 nights, but could not get ticket from Phnom Penh ( they have 5 days break , high traffic volume)
Nevertheless , I informed them thru travel agent Directroom of Glad Enterprise on 3.14 pm , 21 sept
During the stay , I asked them for refund , they claimed that on the first day it was a "no show" from me and therefore no refund, they were very stiff and trying to avoid me and push me away by asking me to talked to the travel agent.
I asked them to charge me half for one day extension ( I intend to stay 1 more day) but alas , they were so cold and said there is no more room even though it was near empty and is tuesday night . The management need to be flexible instead of hiding behind their policy if they want to keep the customer satisfied
Gary from Malaysia
- Hotel Saigon Star
