I was supposed to checked in 21 sept and stay for 5 nights, but could not get ticket from Phnom Penh ( they have 5 days break , high traffic volume)

Nevertheless , I informed them thru travel agent Directroom of Glad Enterprise on 3.14 pm , 21 sept

During the stay , I asked them for refund , they claimed that on the first day it was a "no show" from me and therefore no refund, they were very stiff and trying to avoid me and push me away by asking me to talked to the travel agent.

I asked them to charge me half for one day extension ( I intend to stay 1 more day) but alas , they were so cold and said there is no more room even though it was near empty and is tuesday night . The management need to be flexible instead of hiding behind their policy if they want to keep the customer satisfied
Gary from Malaysia

Saigon Star is along a very busy street, but surprisingly well noise is alleviated so that traffic is only faintly heard from the hotel inside. Service level and food is excellent. One major issue that should be addressed quickly is air quality within hotel rooms. There is a definite mold problem in Saigon Star. My girlfriend developed quite nasty skin problems during the visit in Saigon Star. Also I developed breathing difficulties, which were solved by using regular anti-allergic medicine. More evidence about mold problem came when we took an excursion to Phan Thiet. During that time, our allergic reactions vanished, thanks to tile floors in our resort. But soon after re-check-in into Saigon Star, allergic problems started again. Therefore, I kindly ask hotel management to do something to this problem ASAP.

From the beginning, hotel Saigon Star was built for American officers. It's situated by a lively boulevard, a walk to the palace. On the 3rd floor, there is a small Health Club; sauna, massage and free fruit buffet. Nice restaurant "Palm Garden" with great views to the Central Park at roof terrace. Free hotelbus to the centre two times/day.

Rooms are cosy, about 26 m2. We had free fruits and tee/coffee every day.