Although the hotel is rated as a 4-star property, it is rather old. I was not too impressed when I arrived, it has a 70s look and feel. Check-in was prompt and quick. It has an excellent location, very centrally located. I came across cockroaches in my room and found it difficult to sleep at night for fear of more cockroaches appearing. When you draw the curtain, the window looks out to a brick wall. Service from the Front Desk staff was also rather disappointing. I was expecting to be picked up from my hotel at 7.45am the next morning and had been waiting in the lobby since 7.30am, I approached a female staff at the Reception to seek her assistance to contact them, here I was, an English speaking person, and she talked to me in a manner as if I understood very little English. Throughout my stay, I found the staff to be very unfriendly and not helpful. I had also enquired on the location of a spa I came across online and was asking for assistance on how I could get there. Rather than advise me, the gentleman was strongly recommending another spa for me to try, he wasted no time with making an appt for me. On my way out of the hotel, I found a spa located just 2 doors away from the hotel and decided to explore on my own. I cannot understand why they would recommend a spa located further away when there was one just a hop and a skip away. I eventually tried the spa 2 doors away, Glow Spa and the service and quality of the massage was excellent. Overall, I was disappointed with Kimdo Hotel and would not recommend this to anyone.
- Hotel Kimdo Royal City
