Spent one night here after my trip back from Ha Long Bay. It is surprising nice and matched any four stars hotel in the city. Great breakfast with many choices.
I am impressed.

This is a basic hotel, clean, nice location, friendly staff, and good service. I'd say it is good value for money. Don't expect the Ritz, but given the space that the hotel is jammed into, they do a great job.

The breakfast was a pleasant surprise, as it was most places in Vietnam! The soups were excellent as was everything else.

This hotel is a wonderful respite from the bustling shopping district outside. The hotel staff is so friendly and helpful; they went out of their way to make arrangements for us (even calling me with information while I was on a boat in Halong Bay!). The rooms are quite nice, and breakfast is amazing too. Overall, great value for the money.

We had spent 2 nights at the Hanoi Elegance Ruby, and then upon our return from Halong Bay we stayed here as the Ruby was booked up. We had just brought an overnight bag on the Halong Bay trip and left our luggage at the Ruby, which they transferred over to the Sapphire for us. The Sapphire was just as great as the Ruby. Not too far from each other, still well located in the Old Quarter. I did think that the lobby was bigger at the Sapphire and definitely the elevator and the hallways were much larger. The breakfast was a buffet plus made to order eggs, omelettes, French toast and Pho. Our room had a nice glass covered terrace and our bathroom was also much larger. Both places were great and I wouldn't hesitate to stay at either one.