I checked into the hotel at 8 pm. The staff was friendly and helped me carry my bags to the second floor. The room was spotless. The staff spoke English, which is good when you first arrive Vietnam. My room had a computer in it with internet. The only thing I didn't appreciate was that the buffet breakfast was located in another Sunshine hotel and it was not as delicious as I would have wanted it to be, nonetheless, this is a very good hotel compared with many of the hotels around.

Paid $22 for a single room. AC, TV, fridg, computer, shower and tub. Room was clean and well lit, quiet in the morning. I stayed at another hotel in Hanoi three weeks ago, paid twice as much, and did not enjoy the experience at all. I really could not find any faults with this hotel. Reading the reviews of other guests, the service and quality has either improved dramatically or someone expects too much for what they are paying. The location couldn't be better either; it sets right next to two great budget restaurants, a preserved Hanoi house museum, a few blocks from the lake right in the middle of the old quarter. If I'm back in Hanoi this is where I'll stay.

Not the best place to stay. The location is perfect. The rooms are not very clean and the staff, well, the don't know yet hospitality is the most important part of the job. Breakfast is poor, dirty and fruitflies everwhere. For this rate you can find much better places!

I stayed one night and was charged USD25 for a single room which according to the reviews, is about mid-range for this type of hotel. The room had an airconditioner, (free to use) deskstop computer, welcome fruits, and an attached bathroom (but no lifts to get there). The staff seemed to be trained to be cheerful and friendly (it didn't seem genuine - and smiles are turned when you engage them). However, my room was so small that there was no place to put my suitcase, except the floor. With the king size bed, even walking in the room was difficult - as your suitcase would have taken most of the space!) The bathroom was worse, and showering meant standing AT the bathroom door and in front of the wash basin and showering these two items as well. I suspect (after speaking with other travellers at breakfast) I could have got a bigger (double) room for the price I paid, and my room would have been slighly cheaper. I am not complaining about the USD3-5 difference, but the cramped room. My recommendation would be to ask to view the actual room you are getting.