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Pacific Star Hotel Hanoi – reviews, photos

32 Cua Nam Street | HoanKiem District, Hanoi, Vietnam
Hotel amenities
Pacific Star Hotel Hanoi
Ranked #190 of 435 hotels in Hanoi
4.0 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    6
    2
    1
    1
    0
Date Rating
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Why on earth would you stay here when there are cheaper and better hotels in Hanoi?”
2 of 5 stars Reviewed 27 September 2009

I'd read the reviews on Trip Advisor about the Pacific Star and thought I was onto a winner when I booked it for three nights in September 2009. How wrong was I!

We were really disappointed. The staff were friendly but a little pushy about taking tours with them. I popped out to grab some chocolate for the kids and the people on the desk seemed put out that I hadn't raided the mini bar. When I explained there was no choclate in there they seemed to think it was ok then.

The hotel seemed to be in the heart of Hanoi’s florist, alcoholic spirit and tyre district. We were five floors up from the street and approaching midnight the horns were still honking.... and kept honking waking me up at 4.45 am.Not too good when booking the hotel I asked for a quiet room.

Now onto the room. The décor was an interesting blend: pine furniture from 1982 and soft furnishings from the same era, a dodgy bathroom renovation from 1994 and a computer with a pink monitor screen and slow as hell internet connection from 1997. The door on the balcony couldn’t be locked either.

We were still in a junk food fix (a week eating just Vietnamese food will mean the odd Western binge) so we ordered 'garlic french fries' from room service.' Sounded good I thought but gee was I wrong. I could've done better with a packet of frozen chips (which is what I think they were).

I’d tried to save a few bucks and was paying the price. I was up until almost midnight trying to find someone else to stay. I ended up finding the Asia Palace Hanoi 1 Hotel in the middle of the Old Quarter (better location), it seems to have been renovated this year and is in fantastic condition and would you believe it, for half the price of Pacific Star. Honestly, why would you bother?

  • Stayed September 2009, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask The_Merry_Travellers about Pacific Star Hotel Hanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent mini hotel in hanoi”
5 of 5 stars Reviewed 31 July 2009

Great buffet breakfast included in the room rate, Excellent location, can walk to train station in about 5mins . The Staff were very friendly and helped us to arrange tours even at the last minute. Overall, good value for your money...!

  • Stayed July 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask krdeluxe about Pacific Star Hotel Hanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
venezuela
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Highly recommend”
5 of 5 stars Reviewed 25 July 2009

I stayed at Pacific Star Hotel for 5 nights recently and I would highly recommend it. The hotel is very clean and the location is perfect - very close to the railway station, good shopping and eating area. The tour agency was great in booking tours, plane tickets and providing other useful information. The room was clean and tidy and had everything you needed. The staff are really nice and helpful, and speak fluent English. Thanks to all the people at Pacific Star Hotel for making our stays very pleasant and enjoyable.

  • Stayed July 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask amberthotamine about Pacific Star Hotel Hanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Close to Hanoi Train station and Free internet”
5 of 5 stars Reviewed 10 July 2009
2
people found this review helpful

Very close to Hanoi Train station and some of restaurants. Free internet access in the hotel. rooms are not big but clean and breakfast very good. staffs were very friendly and helpful.

  • Stayed June 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chungk about Pacific Star Hotel Hanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
china
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent hotel with helpful friendly staff”
5 of 5 stars Reviewed 5 July 2009
1
person found this review helpful

The staff were fantastic, they were helpful and very generous. They prepare food for the guests at night. Location is good also It' s right in the centre and close to everything.

  • Stayed June 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jennyk1 about Pacific Star Hotel Hanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Pacific Star Hotel Hanoi

  • Pacific Star Hanoi
Address: 32 Cua Nam Street | HoanKiem District, Hanoi, Vietnam
Price range (per night):* INR1,059 - 1,282

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Pacific Star Hotel Hanoi
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