The hotel is located in a great location, within walking distance to all major attractions in Hanoi. The staff is super friendly and the hotel is mostly clean, but it's nothing special; it was the cheapest hotel that I stayed at on my southeast asia trip, and I would say that it was money well spent. The girl running the hotel arranged several day trips for me and they all turned out to be great. Their free breakfast is ok, just enough to get you to lunch, but since the hotel itself is really cheap, it's nothing fancy.

The location of the Queen II is very good, you are already in the Old Town and only a few minutes walk to the Lake.
BUT
There is no elevator so good luck if you stay at a higher floor.
Our room looked at first sight ok, but if you took a closer look at the linen and pillows, they didnt seem washed. They bathtub was as well dirty. We had a nice TV even you don't really need one if your visiting Hanoi. Our AC didn't work, there was only a small window but the only thing you could see were all the ACs from the other rooms and in the morning you smelled the food they prepared in the kitchen.

My boyfriend and I stayed here for 3 nights in Oct/08 and had a perfectly 'average' experience. For the price, the rooms are adequate (size,cleanliness), the location is very convenient, and the staff were reasonably professional. I have no real complaints. FYI, the hotel has 5 floors, but no elevator. If you don't mind not having a window, ask for a back room in order to keep street noise to a minimum.

We booked this hotel from Hanoi Airport. At first the staff seem young and friendly and helped us book a trip to Halong Bay and a night train to Danang for a few days later. On the day of our departure it turns out the "manager" had not booked our train tickets yet, thus our intended train was fully booked (even though he told us the station had called him to say the times had changed - LIE!) and not direct. He also charged us extortionate commission on the tickets and a further $10 to use a room to shower/change before taking the train...which we never used since we had to take an earlier train. DISHONEST STAFF! DISHONEST PRICES! As we left, a French family had been left waiting 2 hours because the staff said they did not have a record of their booking (which they had actually made months before). I hope they did not stay there.