Excellent!!! Alex and Khuong were brilliant hosts and complete gentlemen! They were always very helpful and willing to organise our trips for us. The room we stayed was very comfortable, clean and the mini-bar always stocked up with Freezing cold Water, cokes and Beers! The Restaurant was very clean and the breakfast waitress was outstanding. We were very happy to stay in this hotel and we will be returning in the future. All the best Lee and Huong!!!!

m/s Moon & her staff were all so pleasant & very helpful we stayed at this hotel for 10days in a lovely room on the 6th floor we stayed there 3 yrs ago & noticed that the rooms have been re furnished & are very nice now.This hotel is very handy to shopping, restaurants, bars etc. Thank you m/s Moon for making our stay enjoyable & we will stay here again when we go back to Hanoi

After arriving and the hotel not being able to find our booking we were quickly bustled into a windowless room - near the noisy stairwell and elevator. To make matters worse on a cold winters evening in Hanoi we did not have any hot water and that the cold water that we were running was totally flooding the bathroom! After trying to call reception to ask about this we discovered that our phone did not work either! Nothing was done that evening to rectify the problems. The next morning in trying to move to another room we encountered a very argumentative female staff member who was not in the least bit helpful. Finally, we were moved to a room that we had booked. The next morning in checking out they wanted us to pay the full price for the terrible room on the first night. Leaving a hotel and having to argue about the room tariff does not leave a great feeling about the establishment. Further, as our driver was late to take us to the next destination the rude lady thought she would take great take to laugh and point at us thinking that we were forgotten. Seriously, take a big swerve from the Sunshine 2 Hotel and their rude members of staff.

Right in the middle of the old (i.e. interesting )Hanoi city there is this brilliant hotel which should be on the list of every traveller who does not want to spend a fortune on needless luxuries but nevertheless does like his en suite bathroom. That and internet in the room , a buffet breakfast and a lift. Plus an ATM at the entrance and a dozen restaurants on the street outside. Best of all, it's jewel in the crown, is the manageress who not only speaks fluent English but can arrange taxis , laundry, trips to Halong or Sapa etc.and who is an enchantress. We came back three times in our month's visit to N.Vietnam,8 nights in all. 'nuff said!!