After arriving and the hotel not being able to find our booking we were quickly bustled into a windowless room - near the noisy stairwell and elevator. To make matters worse on a cold winters evening in Hanoi we did not have any hot water and that the cold water that we were running was totally flooding the bathroom! After trying to call reception to ask about this we discovered that our phone did not work either! Nothing was done that evening to rectify the problems. The next morning in trying to move to another room we encountered a very argumentative female staff member who was not in the least bit helpful. Finally, we were moved to a room that we had booked. The next morning in checking out they wanted us to pay the full price for the terrible room on the first night. Leaving a hotel and having to argue about the room tariff does not leave a great feeling about the establishment. Further, as our driver was late to take us to the next destination the rude lady thought she would take great take to laugh and point at us thinking that we were forgotten. Seriously, take a big swerve from the Sunshine 2 Hotel and their rude members of staff.
- Hotel Sunshine 2
- Sunshine 2 Hanoi
