The rooms and lobby were not at all what we expected based on the pictures. The staff was amazing and tried to accomadate all requests. The breakfast had little variety and wasn't very good. My partner got sick from the breakfast and was vomiting the entire way to Halong. Our room had a nice view of the Old Quarter and the location of the hotel was perfect. Would rate it high based on staff and location alone, but eat somewhere else.

Very professionally run hotel in the old quarter. Location optimal. close to some interesting bars. Clean nice rooms, helpfull staff. Very flexible (changed my booking - no charge) Nothing negative to be said. Just the guys you can count on
If the neighborhood is conveniant for you, don`t look further.

We booked this hotel because our friends recommended it . We were very impressed with the staff and the lovely welcome we got on arrival. The hotel is right in the middle of the Old Quarter and there is a lot of great restaurants and shops nearby. We had a lovely fruit dish everyday and the staff booked us taxis and arranged water puppet

Because of confusion regarding booking at our intended hotel we had to spend our first night in Hanoi at the Hoabinh Palace Hotel in the Hoan Kiem District. We only stayed the one night at the hotel so we can only comment on the one night stay. We found it to be an excellent choice. The manager and staff could not have been more accommodating, the room,the breakfast were first class.