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Stars Hotel – reviews, photos

26 Bat Su Street | Hoan Kiem District, Hanoi, Vietnam
Hotel amenities
Stars Hotel
Ranked #183 of 435 hotels in Hanoi
3.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    19
    6
    3
    8
    12
Date Rating
Montreal
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Great staff, great location, good value”
5 of 5 stars Reviewed 5 February 2011
2
people found this review helpful

We were traveling during Tet so there was a lot of things closed or booked. The staff from the Stars hotel were extremely pleasant and even invited us to share their Tet dinner which is a great honor on Vietnam.

They are located in a quieter street, considering the craziness of Hanoi, so other than the roosters we were able to sleep well.

Staff is very honest and will accommodate your requests as much as possible.
We have stayed all across Vietnam, even at the Hilton, and this was a more enjoyable, genuine experience.

Only weak point is that they don't have an elevator so if you are on the 4th floor like us, don't exhaust yourself prior going to your room :-)

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Happy_2bTraveling69 about Stars Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Ngoc Do, Manager at Stars Hotel, responded to this review
25 February 2011
Warmest greeting from Stars Hotel, Hanoi, Vietnam.

Thank you very much for your lovely feedback. We are very happy to know that you enjoy your time in Vietnam.

P/s: Going up and down stair helps you stronger !!!

Once again, thank you for your staying with us.

Best Regards,

Do, Hong Ngoc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“not the worst, but far from the best”
2 of 5 stars Reviewed 5 October 2010

Ended up leaving this place and going down the road where for $5 more the room was far superior.
The photos are from 15 years ago, and nothing has been updated since. The computer was full of viruses and unusable, and the staff were pushy.
Hanoi isnt the nicest part of Vietnam, so spend a bit more ($5-10) and go somewhere nicer.

  • Stayed February 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask NathanB50 about Stars Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Ngoc Do, Manager at Stars Hotel, responded to this review
19 February 2011
Dear Sir,

Thank you very much for your review. Our hotel has been renovated 1 month ago. I am very looking forward to seeing you again.
The computer updated the newest anti-virus for all the rooms.

We always try our best to make customers happy with our service. Certainly, we are not so perfect that we do not get in trouble or mistake in our business. That's why we are always looking for the best way to improve our self, to exert our self to do the work for the satisfaction of the client. We do not want to cause much complaint among our customers, it is our wish to be the best service at your side. For that, we need more feedback from the customers in order to improve our service. We are very grateful for contributing your ideas to our hotel development program.

Manager
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“Clean and Friendly”
4 of 5 stars Reviewed 3 October 2010

We had one of the cheaper rooms (we were put in there from another Guesthouse that was full - but at a discounted price) so for what we paid we were quite pleased. The place was pretty spacious and clean. There was a computer with internet available in the room and there was a kettle!

The bathroom was quite small and the shower wasn't amazing but it was nice enough and again clean. The windows and bathroom door is quite dated in terms of how it looks but that didn't really bother us, if I had paid 30 dollars for this room however I think i'd only rate it at 3.

Half the staff were really friendly and helpful and it's in a good location. Overall not a bad little hotel.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
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18 helpful votes 18 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed 20 July 2010

We stayed for 2 nights and wished we had stayed longer.We paid $18 for a large double room with balcony including breakfast.We had TV,fridge,A/C,bath and shower and free internet in room with computer.
Breakfast was excellent.Choice of eggs ,noodles,bread with fruit.
It was in a great location in the old quarter.
The staff were friendly and attentative and not pushy with tours.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senoia
1 review
“Well priced. clean room . good service”
5 of 5 stars Reviewed 6 May 2010

This Hotel is the best place to stay . i and my wife been there for one week .the staff very friendly and good English speaking , the room very clear .the price not expensive. We will come back Hanoi and stay here again

  • Stayed January 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CalanthaFoley631 about Stars Hotel
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Additional Information about Stars Hotel

26 Bat Su Street | Hoan Kiem District, Hanoi, Vietnam
Price range (per night):* INR724 - 947

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