I understand that the hotel is under the renovation. But, the hotel didn't prepare to give a better service to the clients. Most of flights from Europe arrives in the early morning. After more than 10 hours flight, we are tired but still, we need to wait until the check-in time.
The B'fast was so worst and there is no place to take a lunch or diner at this hotel.
The reception staff were not professionals.
I used to use this hotel before, I had a great service from this hotel that time. Because of this reason, I didn't hesitate to reserve a room at this hotel but this time, I am really disappointed.

Very disappointing hotel. Certainly not 5 star, 4 at best. Rooms are outdated & uncomfortable. Reception staff unhelpful. Breakfast buffet was good but staff need to be more attentive & professional. We had to approach the staff for service. The bar is not a bar. The gym is outdated. The shower leaks.

Most disappointing was that we had paid for 4 nights in full at time of booking. However when we checked in they charged our card again. When we bought this to the attention of reception we were told this was Accor policy and reception were most unhelpful regarding matter. Not acceptable. Will not stay with Accor again.

Must add, on a positive note, that the concierge were very helpful & friendly.

Stayed here for 5 days for business (though Im hanoi local). I chose the hotel because its location is ideal for my business while it is not the best for people who want to explore Hanoi old town. Service was so so. Staff need serious training. We were at the hotel bar sitting there for 15 mins but the server is no where to be found. They dont come to your table unless you look for them. Keep in mind there were only 2 or 3 tables with customers at the time. When I ordered cocktail drinks for the two of us, the server took the order then someone else came back about 10 mins later asking what drinks i ordered. So I guess the 1st server didnt understand a word from the drink menu. She should have asked if she didnt get it right at the beginning...food here is below average including breakfast buffet and off the menu. The hotel has a few floors leased out to businesses so it can be chaotic at the elevators at time. Room is decent and clean. Overall, Accor should do better than this.