Its sister hotel, Hanoi Holiday Hotel had no available rooms due to our early morning arrival into Hanoi via the Reunification Express. However, the helpful staff rang their sister hotel and transported our luggage to the Hanoi Holiday Hotel Silver and was checked into a nice, large, twin-bedded room. It even had its own little balcony where we could dry our soiled clothes (after a great time at Vinpearl Land in Nha Trang) packing it home. Staff seemed cold at first, but we soon realised that that is their characteristic way of behaving as they are very helpful and accommodating with requests. At USD23 including a breakfast set of 3 choices, free WIFI and an early check-in; the value-for-money you get here is absolutely amazing!

Our family of four stayed at Hanoi Holiday Silver hotel in December 2011. While we found the hotel pretty good value for money (quiet, clean enough, breakfast acceptable), we were dismayed to find that the hotel staff cheated us on our train tickets to Danang. We were ok with the 50% commission, but on top of this the staff at the hotel insisted, after much back and forth on the phone to what appeared to be the train station, that we needed to buy five tickets for our family of four in order to have four berths in the soft sleeper SE1 to Danang, given that our two children aged 6 were entitled to half-price tickets (their logic being half price = half berth). Since we were satisfied with the hotel we had no reason to distrust their travel service (all at the receptionist desk), but we later realised we were ripped off for 60 US dollars, not counting the 50% commission we paid.

You need to be really careful with the travel service at this hotel. They use many tricks, like wrong advice, handing out valueless vouchers which look like real tickets, which are then swapped for real tickets when the train is about to leave and it´s too late to complain. The staff accompanied us all the way to the trainstation into the carriage, so you don´t get your ticket till the last moment when the hotel staff zooms off before you have a chance to look at the real tickets etc.

I have told the hotel what I think of this situation, and while I hope they improve, I really think you´d better not use their travel service if you can at all avoid it.

We stayed here for 4 nights in total all staff were friendly and helpful at all times and could not do enough for us no matter what. We booked our trip to halong bay direct with hotel as offered excellent service and price. Rooms are good value money and in good condition, great location to explore city. Would highly reccomend this hotel to anyone and will stay again when I next vist Hanoi.
Thank you to all the staff :)))

This is a lovely hotel on a fun little street in a perfect location. The rooms are spacious, SPOTLESS and affordable. The staff and the mangers Hien and Truong are so friendly and helpful, always on hand with a cool drink or a hot cup of tea if I want it. Have ordered the room service pizza as well and it was delicious! I live near Hanoi and come in on the weekends and I always stay at this hotel and will do so in the future. It became my second home...