Me & my wife travel to Vietnam for 7 days in June but just stay in this hotel for 1 night because we have travel to halong bay and sapa. However this 1 night has earned us many days worth of service from this hotel. On the day we took night train to sapa the hotel ask us to come back for a quick shower before heading off to the train station eventhough we have already checked out in the morning. They provided us with clean towers and water to drink, and treat us like good old friends.
When we about to leave for train station the staff saw we have too many luggage so insist we bring only the small one and they will look after the big one for us until we return again to Hanoi, eventhough we are not staying with they anymore when we return.
Upon return to Hanoi after 2 days, we went back to collect our big luggage to other hotel but they again said they will help us to transfer them to our next hotel for free. When we arrive at the next hotel our luggage is already in the room sent by Elite staff.
The staff are all extremely friendly and remember my name eventhough I stay there for only 1 night.
I would say this type of service only exist in the best hotel in the world, and Elite is certainly one of them. Not even big brand hotel can compare.
- Official Description (provided by the hotel):
- Escape to a quiet oasis in the heart of the city, nestling within a shopper’s paradise and just a few minutes from Hoan Kiem Lake. ... more less
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