Hanoi was the last stop on our VN adventure, and we were surprised and impressed by the exceedingly warm and kind reception and service we received by the staff of this hotel. We arrived just before midnight on the eve of the Lunar New Year; due to our late flight on the biggest holiday for Vietnamese people, the hotel did not have staff available to pick us up at the hotel [for guests staying 3 or more nights, airport pickup is complimentary]; however, they made up for this by dropping us off at the hotel when we departed Hanoi. We arrived to literally giddy hotel staff who welcomed us to Hanoi and got us checked in very efficiently so that we could try to make it down to Hoan Kiem lake to see the fireworks. When the fireworks went off as we were getting settled into our room, the hotel staff took us to the roof, where they reveled in the multiple firework displays happening simultaneously in multiple areas of Hanoi. For having to work on the biggest party night, the staff were extremely good-natured. We had to change our stay from 4 days to 2 days due to the schedule of our Halong Bay cruise [separate review coming for Halong Day Tours company and the boat 'Paloma'], and the hotel was very understanding/flexible. At first I was concerned that every day I was talking to a different person at the front desk, but everything worked like clockwork, and it appears there is excellent communication among the staff. Every arrangement/issue we had was handled correctly/as discussed, no matter whom we spoke to. But what really put us over the top was how we were treated when we returned from Halong Bay. Upon being dropped off at the hotel [to retrieve our big suitcases and await our transfer to the airport], hotel staff was waiting on the curb, welcomed us back by name, asked if we had a good time, and then proceeded to advise us that we had free use of a room in order to shower, repack, eat, etc as it was still a few hours til we had to leave for the airport. We were blown away as they had no obligation to give us the room for 3 hours, nor had we asked for a 'hospitality suite' type of arrangement. So in sum, the service is truly first-rate, everyone at the front desk spoke very good English, and despite having a lot of different folks staffing the front desk, none of the particulars surrounding our stay was overlooked. Stellar service aside, the rooms and bathrooms were modern, spacious [get the room with two single beds as it has much more space than the double bed room], and very clean. A desktop computer is provided in your room, as is free wireless. Good heating and a/c. For those looking to make use of the in-room safe: you'll be surprised to find that the safe is not actually bolted to the wall or closet, but is literally a box that can be moved around. Quite odd, yes, but we figured our valuables were safer there than on us, and we had no problems. Thank you again to the staff at Hanoi Charming 2 for a fantastic stay and a great property!

The staff here is very friendly indeed. They make every effort to make your stay as comfortable as possible. They are helpfun in regards to getting around in the city, and they help arrange tours, and they helped me a lot when I needed to confirm a trip I hadn't even booked through them. I had also booked train tickets which where delivered to the wrong hotel - the lovely Sophie in the reception made one phone call, and the next minute another member of the staff went out on his motorbike to get them for me, completely free of charge. This is just amazing service.
As for the rooms, well. I guess ants can be called charming ;) Otherwise it was a large room with a spacious bathroom, fresh flowers and complimentary fruit and water every day. The only issue I can think of is that the cleaning ladies forgot to lock my door one day, so I found it left open when I returned to the hotel. Minor glitch in the system, I guess!
Computer in room + free WiFi is great, however, in my room there was no window, and I found no information about this on the hotels website. To me, it is a bit claustrophobic not having a window!

Great breakfast, and when I left, I was given a small gift from the staff. Its just a lovely place to stay! Will definitely recommend & visit again if I ever go back to Hanoi.

The rooms at the Hanoi Charming 2 Hotel are fairly basic. The best thing about the rooms is that they have a computer. Breakfast was very good. The main selling point for the hotel, however, is its staff. The people behind the front desk greeted us like family whenever we came down, and were very helpful and funny. I would definitely stay here again.

This hotel was amazing, we arrived at 10am and were given fresh juice whilst our room was prepared. We were taken to our room which had a great bed and large bathroom. We were given free water and fruit each day of our two day stay. The breakfast was OK. The staff were very friendly and made an effort to learn our names. I would stay again and recommend it to everyone.