WARNING: I am about to say nothing but great things about this Hanoi Elegance Ruby and its top notch staff. My girlfriend and I were on a 4 week trip around SE Asia and throughout our trip we stayed in all kinds of places. Some upscale and some very basic. Without hesitation, I would say the customer service and care we received put this hotel in a class of it's own. Upon arrival to the hotel, we were greeted with a nice tropical beverage and a moist towel. The staff were eager to get us situated and accomodate any request we had. The hotel is not that big which makes the treatment more personal and comfortable. The rooms were very elegant and clean. They had decorated our room with flowers. Nice bathroom with modern decor and great shower. Also provided, a laptop and wifi.

On to the excellent breakfast we could not wait to have each morning. There's a basic menu which offers familiar yet tasty Western items as well as some delicious Vietnamese offerings. You can order everything off the menu and they would probably bring it to you along with a smile. The coffee was great, we averaged about three cups a morning each, which is what it takes to be on Hanoi time.

After a full day of hectic, no nonsense Hanoi, we felt good and safe coming back to our hotel. You forget what madness awaits outside when you are there.

Throughout our stay, we had all kinds of requests and they fulfilled each one to the best of their abilities. We knew where we wanted to visit and booked with the hotel based on recommendations from previous reviews. We couldn't be happier with what they put together for us.

We went to Sapa and they set us up with door to door round trip transportation to the train station, train tickets, a nice hotel in Sapa, a great tour guide, and a stored all of our big luggage at the hotel while we were away. We enjoyed our time in Sapa.

The hotel also arranged an excellent Ha Long Bay tour for us on a very nice boat. Again delivering us door to door, never once having to worry about a thing.

The trust factor goes very far and they never once let us down. We felt taken care of and looked after and could not stop talking about how great the staff were, throughout our vacation. Definitely want to give a shout out to the Customer Service Manager "Giang" for not only having such a great staff but also for everything he did in between. It felt as if he was everywhere, from pourring us more coffee, to bringing things to our room, all of the arrangements, and oversight throughout our stay. The Ruby Elegance really helped shape our lasting impression of Hanoi.

Our last night, we stayed and their sister hotel, the Essence and it was also a nice place to stay. I would recommend the Ruby, the Essence, and most likely any of the Elegance hotels based on our experience.

Thank you!