We arrived late afternoon to a busy 'hole in the wall'. The staff were friendly and offered a coffee while we checked in. The place looked clean enough for the cost. Once we had lugged our packs up several flights of stairs ( rounding the matresses leaning up against the walls) we came back to the reception to get a map to explore Hanoi. To my horror the staff in the lobby had a floor tile up and crawling out of it were big bugs - I swear they were cockroaches but my husband claims to differ. They receptionist appologised madly and quickly moved us on our way. Upon our return I was uneasy about staying but the place looked SO clean and had I not been there when the tile had been raised I'd never had known. The room was clean and the shower was hot, although it leaked onto the bathroom floor, creating a bit of a pool, it remained just there while it drained into the plug. We did't eat there ( I just couldn't), but we did book a night away on a junk to see Halong Bay, which was BEAUTIFUL and such good value (A-Class). The hotel arranged for a taxi to drive us to the airport which was great, but the driver arrived around 20 mins late - not the hotel's fault.

Good points. Location, middle of old quarter. Computer in room with quick connection.Very budget hotel though, rooms could do with updating.Booked an airport pick up but possibly due to delayed flight they failed to turn up.Ok for a night or two max probably wouldn't stay again. Old quarter lovely highly reccommend Green Mango for food and atmosphere.

We spent 3 nights at the Phoenix and everything was brilliant. We booked this in New Zealand along with trips to Sapa, Halong Bay and Tam Coc. Kelvin did a great job of all this place arranged train tickets from Ninh Binh to Hue on the HN1 train which other companys said didnt operate. Everything went like clockwork. As far as the hotel went everything was perfect. We had a family room which had plenty of room which is always great with teenage daughters. The rooms are very quiet considering what is happening out on the street. The breakfast was included and brilliant. As much as you could eat. Tony made sure we were well feed before the start of our day. Kelvin even gave us a room when we returned from Halong to shower and rest before catching train to Sapa. When we returned from Sapa at 5am we got a taxi back to Phoenix and Tony left the door unlocked so we had a room plus gave us breakfast before going to Ninh Binh. Cant recommend this place high enough and a credit to Kelvin and his team. Cheers we will be back one day.

I stayed here for about 2 weeks in Hanoi, using it as a base in between trips to Halong Bay and Sapa.
The staff (who are more like a happy family) were extremely welcoming and upon arrival we received a friendly reception and free breakfast!
We stayed in both double and triple rooms and both were spacious, clean and really comfortable.
The owner Kelvin was amazing, ensuring we got the most out of the tours we booked through them (which we did) and even helping out with other areas - taking me to fix my broken camera cheaply.
When we returned from our trip to Sapa, they gave us a room for the day to sleep, shower etc. for free!!
We booked a bus from Hanoi to Hoi An through them and a few things went wrong (bus company fault not hotel's) where we ended up needing a refund, which Kelvin sorted out for us after just one simple phone call, no hassles, which was really helpful!
These guys know how to look after all kinds of travelers and care about tourism Vietnam as a whole, so put in the extra effort for client satisfaction.
Best bang for your buck - Hanoi Phoenix Hotel! See ya next time round :D