In the website is said it has two secluded private beaches , we chose this hotel because of the beach, ideal for our 18 months baby. The surprise was that there is no beach at all, no shore, just concrete terrace direct on 4 feet of seawater. When we spoke to general manager Jo Chim, he told us sometimes the hotel has the beach, due to weather and season condition, but not available at that time, and they would not refund our money as we wanted to leave on the first day of a 9 day holiday. We booked two swites, one for us, one for the nanny. The hotel was empty until the 31 of december, it gave us a very cold atmosphere and a very poor customer service, certainly is not your 5 stars holiday resort for families. New years eve we were charged 200 pounds per person for buffet dinner without any alcohol, compulsory. A total ripoff ! iF YOU ARE LOOKING FOR A BEACH HOLIDAY, THIS IS DEFINITELY NOT THE PLACE, THEY CHARGE TOO MUCH MONEY GIVING YOU BACK VERY LITTLE.

Triggered by the flooding in Bangkok me and my family decided to escape the city for a few days and we were recommended to stay at the Royal Cliff Beach Hotel in Pattaya/Jomtien. For me Pattaya had a bit of a bad reputation, so I actually had very low expectations.. Arriving at Royal Cliff hotel was an extremely positive surprise! Magnificent complex of four 5 star hotels with everything you could ask for. Especially enjoyed the infinity pool overlooking the sea, the Breeze restaurant and really top-class tennis and squash facilities. We will definitely return. Erik & family, Sweden

We stayed two nights at this group of four top-class hotels in Pattaya, wish we had found it earlier as the previous two nights in another local establishment were far from memorable.
Our suite at the Royal Cliff Beach Terrace was all we could have asked for, quality furniture and a wonderful sea-view while the food, warmth of welcome and standard of service in the Royal Grill was exceptional. We will definitely return to this magnificent complex on our next trip to Thailand.
Dave & Yvonne Edwards, Aberdeenshire, Scotland

i stayed at the Royal Grand for 1 night ................ best hotel in my life ....... as an architect i recommended every one to visit and stay at this hotel if you are in Pattaya ..... every space is well designed and well maintained ................ and another this stuffs are well trained responsive too ...