We stayed as a family with young kids at the hotel for 3 months. We stayed in the 2 bedroom suite on the 4th floor. First about the location - The hotel is located very conveniently from bars, cafes, supermarkets, etc. The Beach road is walking distance from there. Yet it is away from all the noise of Pattaya.
The suite was very spacious. It had a big seating area with a TV. There was a kitchenette which was very well equipped. A big balcony. There were two separate bedrooms with bathrooms and a separate area with a study desk. Each bedroom had a TV. There was free wifi provided. The breakfast was included in the room rate for us.
Breakfast was a great spread. You could eat from the buffet or order ala carte from the menu. The staff at the Grappa restaurant where we went for breakfast everyday was very friendly and professional. Did not find that to be true at the restaurant at the resort part of the hotel. Most of the staff there was very unfriendly and non smiley but the buffet variety there was better. We felt that the quality of food was better at Grappa and combined with the service there we preferred to have breakfast there everyday.
The maid who came to clean our room everyday was also very good and very pleasant.
The staff at the desk was very helpful, the bell boys and the guard all knew us very well and were very courteous and friendly.
The pool at the suites was a big lap pool which my kids didn't enjoy that much so we used the family pool at the resort most of the times. It was a nice size pool with enough loungers and cabanas to sit.
One little grip is that the shower in one of the bathroom was very touch sensitive and had a mind of it's own. It would become very hot or very cold by the slightest touch. Also, most of the times the shower would keep getting very hot or very cold just by itself! So we practically used the kids bathroom and stopped using ours, as the problem was acute in our bathroom.
Apart from this and the breakfast staff at the resort restaurant, the overall experience was great and we would go back there anytime.
Overall, I would say the experience was great except for the staff at the restaurant in the resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC