The Tongsai Bay is located on a secluded bay on the gulf of Thailand in Koh Samui yet close to Chwang, Big Buddah, Chong Mon and Bo Phut (Fishermans Village). We stayed there for 12 nights, along with our 4.5 yr old son and 16 month old daughter. The Hotel is perfect, the location ideal, the food addicting and the service flawless. Our excellent experience began with the reservation office, located in Bangkok. We were travelling from the east coast of the U.S. with 2 small kids, and therefore I had many questions. JItladda, from reservations, tended to all my questions and needs, from sending me a floorplan to make sure the villa was suitable, to arranging that diapers, wipes, high chair, crib, be in the room, to airport pickup. Her attention to detail, was flawless. When we arrived at the airport, both a driver and one of the incredible staff from the front desk were there to pick us up and drive us straight to our room, bypassing lobby check in after such a long flight. We stayed in the Akorn Villa, which was just exquisite. A 2 bedroom Villa which opened onto a large (approximately 1000 square foot) veranda, which included a wetbar, outdoor bed, with mosquito net, outdoor bathtub, all facing the magnificent bay. The first morning, we walked into the main building for breakfast for a beautiful and broad spread, with every fresh fruit imaginbale, fresh baked breads (baked in hotel's bakery), eggs, thai noodle soup, just to name a few, we were greeted by the hotel's executive Chef, Alvin Tan, as well as Chef Kak, Chef Alvin's soux chef. They could not have been more gracious, inviting and genuine. The next day, my husband took a semi-private thai cooking class at the hotel, taught by the 2 chefs and immediately a friendship began. Chef Tan is charismatic, funny, knowledgable, professional and an absolutely phenomenal Chef. I highly recommend this class to anyone staying at the hotel. The chefs went above and beyond, making sure we had a perfect stay,always inquiring what they could do to improve our experience. Chef Alvin took it upon himself, to make sure our family's visit was just perfect...from recommending that we partcipate in the number of special events hosted by the hotel on a weekly basis (beach bar-b-q, hotel's full moon party, seafood bar-b-q, etc) to guiding us and on occassion accompanying us to local restaraunts. Chef Alvin's dynamic personality and love for both the island and Tongsai Bay Hotel, made our experience. We also had an amazing experience with other staff members, who were our babysitters (often front desk personnel). Aom and Micky, were our "regulars" and Nan, on occassion. They were delightful, trustworthy, kind women who our kids absolutely loved. This extra help enabled us to stay on the beach while our baby was napping and to go out in the evenings, once the kids were asleep. They too went above and beyond to make sure we always had what we needed in the most gracious and hospitable way. Mark, one of the assistant hotel managers stood out in his effort to make sure that our trip was great. Overall, our time was just flawless. In general, we found the entire staff to be exceptional and we would recommend this hotel to couples and families without hesitation. We are back home now and are daily reliving this dreamy family experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC