Really the location problem could easily be fixed with a free Shuttle Bus to town. It really is a problem the resort hasn't dealt with. It was 300 Baht into town so 600Baht return. Thats alot extra everyday. We went on 2 tours and both included hotel Pick-Up on their websites but when we got picked up, both companies said we were too far out and charged us 300 Baht more than the tour price. We also went to Khantoke Dinner at The Cultural Centre which included a Free Shuttle Bus home to anywhere in Chiang Mai, but guess what? Not as far as our hotel. In 4 days we must have spent another 2000Baht in Transport. What a pity this is a problem. The resort is Beautiful, the rooms are huge, modern and gorgeous and the staff are absolutely lovely. The kids saw a Firefly at the resort and were very excited. One of the girls on the front desk told us she knew an area where they were and took us on their golf cart for a ride at night to the Fireflies in a nearby street. What lovely personal service. Would not be able to fault this resort if a Shuttle bus was provided.