Looks can be deceiving.. this hotel has an elegant look about it, with well appointed spacious rooms. Comfortable bed and hot showers...no issues with the actual facility at all...really very lovely...however....when we first found the hotel and booked a one night stay we were offered complimentary massages as apart of our stay package. We booked these massages for 4:00 the day of our check in. When we arrived for our stay, we got there shortly after checkin but our room was not ready. We had to wait in the lobby for over an hour while they prepared a room. The front desk staff indicated that they would "upgrade" us for the inconvenience, which initially we thought was a nice gesture however it turned out that although we were upgraded in a room, we gave up some of the other "freebies" we had with our original booking like the free shuttle to the airport - not - we had to book our own taxi. The wi fi/internet was not working, although it was included in our "upgrade". At 4:00 we went to the spa for our prebooked double massage, but the front dest who took the booking had not shared the information with the spa and therefore we were declined the service. I went to the front desk to inquire as to how this could have happened and what could they do to accomodate us and was met with a condecending blank stare, not even an apology. So, room not ready, no internet, refused the spa treatment, no free shuttle, upgrade was actually a downgrade....hmmmm? Recommend to friends - absolutely...to NOT go to the Raming.
- Raming Hotel Chiang Mai
- Raming Chiang Mai
