Booked a superior room at this hotel thro AirAsiaGo. On checking in found no soap in the bathroom. Contacted room service (problems finding someone who was conversant in English) & was given the impression that soap was not in stock. Instead they sent up 2 bottles of shampoo which on further request was changed to foam bath. Soap was provided the next day. The room in general was clean & presentable but there was no tea/coffee making facilities, no electrical kettle & no ironing board. The CRT TV set had very few channels in English. Staff were very courteous but said some of these facilities were only available in deluxe grade rooms & above. The food at this hotel was satisfactory. Hotel provided a free 1-way shuttle to the Night Market which we used on 2 nights & hired tuk-tuk for the 5-min. return trip.

Stayed with family of 4 (kids 10&14). Hotel was good. Clean spacious rooms, very friendly staff. The hotel could use a little maintenance e.g. the swimming pool area could use some new chairs.
The location is reasonable. A bit far from the city center but not too far from the night market.

I stayed at the Lanna Palace for 2 weeks. Had a great time. The staff went out of their way to assist me. The breakfast had a good variety of Western and Thai selections. The rooms were clean and adequate. This is a very good value for the price. The hotel is a quick taxi ride to the Night Bazaar and/or the new mall. The staff will help you find tours, etc. in the area. The hotel will pick you up from the airport for free and the ride back to the CHaing Mai airport is very inexpensive. Loved having a refrigerator in the room so I could keep my own drinks & snacks there. There's a 7-11 & a pharmacy right around the corner from the hotel for basic supplies. Basic cable TV also. free internet in the lobby between 8 am-10 pm. Had a few days here and there that it was down, but that happens everywhere. I'd go back for sure!

We stayed here for one night on our way from bkk to pai. The staff were all very nice and helpful. The room was clean and well presented, with modern furnishings. The beds were very comfortable, and the bathroom/toilet was clean and a good size.
The hotel is in a good location, close walking sitance to the night market, but not right in the centre of things, so it is quiet when it comes to wanting some sleep.
The only downfall was the buffet breakfast (included in the room rate). The morning we went there was little to choose from, or things had run out and not been replaced (even though it was only 9am, so we came right in the middle of breakfast service).
Other than that we were very satisfied with the Lanna Palace and would recommend it to other travellers.