We picked this hotel to chill out by the pool and garden and get away from the hustle and bustle of town so we booked the superior garden view room. Unfortunately, this hotel seems more interested in functions than it's guests. All three nights that we stayed here there it was impossible to relax in the garden/pool area because of the wedding/graduation etc. receptions just outside our room. There was no peace in the room due to the noise and karaoke. Any complaints just seemed to amuse the staff. The room was small with a view of the kitchen yard, the bathroom is dirty, the mouldy shower curtain delightful, breakfast isn't worth getting up for and last night empties should be cleaned way before dusk. This is the worst hotel I have ever stayed in.

I had a great time in this hotel. The room was small but clean and very nice. The staff was friendly and very helpful, the breakfast delicious (they offered different options of asian and western style breakfast.. from pancakes and cereals to rice with vegetables or meat) . I also used the pool quite often and spent a lot of time in the garden.
The center of Chiang Mai is a little far away (about 20 minutes with a Tuktuk), but the hotel offers free transportation to the Night Bazaar and also to one of the shopping malls (if I remember it correctly). The hotel is located in a very quite neighborhood and one of the shopping streets with a lot of restaurants and coffee shops (Nimmanhemin Road) is in walking distance. The zoo is also not far away. If I should come back to Chiang Mai, I will stay in the same hotel again. I had a really good time and the trips that I booked were also very nice and not too expensive.

I am only spending my precious travel time writing this so that other people like me don't end up booking a trip in Bangkok that sticks you here with no refunds, like World Travel did. I could not believe how rude the staff was to every person I spoke with who was staying there, not just me! There is a major attitude problem that makes sitting in the lobby highly unpleasant, like you are completely unwelcome, the first time I have felt that way since arriving in Thailand 9 days ago. The guy who books tours, Jimmy, completely scammed everyone into buying express Laos visas for twice the price, telling us we would miss the boat and lose our reservations, etc, if we didn't pay him 1600 baht (50$ instead of the 20 it costs at the border!!!) Worse than that was the extortion scheme they tried to pull when I came back from trekking. I asked for them to check to see if the hot water was working before I settled in and I sat while a young man tried to get it to work unsuccessfully. They did put me in another room with hot water that you really want after a long hard trek. The next morning, Jimmy INSISTED that I go with him and two of the staff to see the "broken" shower and accused me of tampering with it! They told me I had to pay 500 baht. It was working and they saw that, but still no hot water. I refused to pay and they told me that in would have bad karma. Unbelievable. I loved Chiang Mai, the trekking, elephant ride, rafting, at 2 days of cooking school, all which give commissions to the guesthouse. So they got plenty of money from me between the visa scam, the commissions and I paid for internet and even bought their overpriced drinks. The breakfast that was included in my booking consisted of instant orange juice, like Tang, and terrible tea and coffee and only a couple of egg dishes. Even if this place was free, I would not stay there because of how badly they treat tourists. No smiles. I hate writing such a negative review but if you read this, then I hope you avoid this place like the plague (or Dengue fever!) and stay at any one the many nice, cozy, friendly guesthouses all around town. Every other place the travel agent booked has been extraordinary, just not this one, sadly.

I really like this hotel, very charming.The rooms were great and clean! The staff is not really welcoming but they are ok. They helped us with our luggages, to open the doors etc... or if we needed some information.
Chiang Mai is great so I would advise everybody to go there when they go to Thailand! :)