Let me begin by having a word about some 'reviews' here on Tripadvisor; in my humble opinion, writing about 4 lines and calling it a review is a rather fraudulent habit by some. It isn't helpful, it says next to nothing, and is just plain lazy. If you're really going to be helpful to your fellow travellers, kindly take the time to write something detailed, accurate, and actually informative so that they can make considered choices.
Right, the AS; as usual, the hotel maintains its high standards, without being conspicuously ostentatious like some of the so-called 'high end', exclusively prohibitive seraglios, if I may use that word. The staff, the prized asset of any such establishment, are as friendly, accommodating, and recognisable as they always are - a true constant in this establishment. When I got there the other week travel stained and totally sacked off with the bland anonymity of featureless airports and anodyne 'plane cabins, I was treated like the prodigal son home from his wanderings. A smile, a hello, a recognition by name makes all the difference.
The rooms are great - not palatial, but comfortable, spacious, and with all you really need - a comfortable bed that can absorb any level of impact (!) :-) a decent-sized fridge, flat screen TV with lots of English-speaking (and, other) channels, plenty of space for your clobber, tea/coffee making facilities, a safe for your valuables, and a decent sized bathroom with basic ablution amenities. Nothing too luxurious, but enough for your needs. It also has free breakfasts included and wi-fi, although to ensure continuous online connection you may need an additional LAN cable from the tech staff, as the reception can be a bit erratic.
Now to the restaurant - I entertained some friends there on several occasions. The food is sensibly priced, delicious, gastronomically appropriate for a place of this standard, and the service is faultless. You can eat indoors or out, as you require. Equally good.
A word to the wise, though; I noticed that the room cleaning seems to be getting a bit slipshod, with towels not all replaced, bathroom floor not cleaned on occasions, tea and coffee materials not topped up, bogg roll not replaced and other relatively minor issues related to servicing one's accommodations.This happened several days in a row. If it continues it will lead to complaints as I had to actually request what should be replaced as a matter of course. Of itself it's of relatively little moment, but if allowed to slide it may affect the hotel's hard-earned reputation, which would be a shame.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear DoctorDarkeDerby,
We would like to thank you for taking your time to let us know about your experience at our hotel.
All guest feedback helps us to identify where to improve our services and facilities. We certainly appreciate your comments.
Concern to the room cleaning on the comment, I apologize for inconvenience we may caused about lack of service. I and our Housekeeping Manager are personally brief to all cleaning staffs to more careful and double check all the items before leave the room.
Thank you again for your comments. It is because of guests like you that we can be the best hotel we can fix the little things so they will be better next time.
We look forward to welcome you to stay with us again.
Kind regards,
Chanokpun Ms. | Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC